Table of Contents:
This article provides information on "How to Troubleshoot the 050-122, 050-123, 072-100, 072-101 Paper Jam Errors on the C2665dnf Dell Laser Printer"
1st Action:
Remove the jammed paper. Refer to Users Guide, 32 Clearing Jams.
2nd Action:
Then, proceed to the troubleshooting following the table given below.
| Step | Check by User | Yes | No |
|---|---|---|---|
| 1 | Check the installation of Tray 2. Reseat the Tray 2 Does the error persist during printing? |
Go to step 2. | End of work. |
| 2 | Check the paper path. Remove the foreign objects, or pieces of paper, etc. Does the error persist during printing? |
Go to step 3. | End of work. |
| 3 | Check the Paper Type. Does the paper meet the specifications? |
Go to step 4. | Use a print media that meets the specifications. |
| 4 | Change the paper. Load new flat paper into the Tray and print again. Does the error persist during printing? |
Go to step 5. | End of work. |
| 5 | Check the Feed Rollers. Note: Refer to Reference_1 below. Do they have any damage? Are they worn? |
Go to step 7. | Go to step 6. |
| 6 | Clean the Feed Rollers. Wipe them with a cloth that is slightly dampened with water. Does the error persist during printing? If the error persists, replace the feede rollers and separator rollers |
Go to step 7. | End of work. |
| 7 | Reseat the Optional 550-Sheet Feeder. Does the error persist? |
Go to step 8. | End of work. |
| 8 | Replace the Tray 2. Does the error persist during printing? |
Go to step 9. | Go to step 11. |
| 9 | Replace the Optional 550-Sheet Feeder. Does the error still occur? |
Go to step 10. | End of work. |
| 10 | Print from the other Tray. Does the error persist during printing. |
Contact Dell Technical Support | Contact Dell Technical Support |
Reference_1: Section to be checked.
More info can be found in the C2665dnf User’s Guide.
If these steps do not correct the problem, please contact Dell Technical Support.
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