PowerVault ME4: How to find the Dell service tag
Summary: PowerVault ME4 series customers logging a service call with Dell technical support will need to provide the 7-digit alphanumeric service tag for the enclosure to the support representative to process the service request. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
.
Cause
.
Resolution
- Locating the Dell service tag on the hardware chassis
- Using PowerVault Manager
- Using PowerVault Command Line Interface (CLI)
Locating the Dell service tag on the hardware chassis
Service tag location on 2U enclosure hardware
The U refers to rack unit height (1.75 inches or 44.45mm).
PowerVault ME4012, ME412, ME4024 and ME424 are 2U enclosures, the service tag can be found on a luggage tag at the front of the array that may be pulled out to view.
Figure 1. Luggage tag location showing service tag.
Service tag location on 5U enclosure hardware
PowerVault ME4084 and ME484 are 5U models, the service tag can be found at the rear of the chassis, or the label can be found on the inside right side of the top drawer when opened.
Figure 2. Service tag location at rear of 5U chassis
Figure 3. Service tag location on top drawer 5U chassis
Using PowerVault Manager
In PowerVault Manager, hover the mouse cursor over Version on the header bar until the popup dialog box appears.
The 7 digit alpha-numeric Service Tag can be read from the System Information popup dialog box that appears.
Figure 4. Service tag location in PowerVault manager
Using the Command Line Interface (CLI)
Open an SSH session to either controller management IP address.
Using the CLI run the command show service-tag-info to display the 7digit alpha-numeric service tag.
# show service-tag-info
Service Tag Information
-----------------------
Service Tag: ABCD123
Success: Command completed successfully. (2022-01-30 00:56:24)
Affected Products
Dell EMC PowerVault ME4012, Dell EMC PowerVault ME4024, Dell EMC PowerVault ME4084, Dell EMC PowerVault ME412 Expansion, Dell EMC PowerVault ME424 Expansion, Dell EMC PowerVault ME484Article Properties
Article Number: 000144807
Article Type: Solution
Last Modified: 15 نوفمبر 2022
Version: 4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.