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Troubleshoot OMSA OpenManage Server Administrator Not Opening or Updating Issues

Summary: Learn how to troubleshoot Dell OpenManage Server Administrator (OMSA) when it fails to open, update, or display correct information.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Article Summary
This document provides information about how to troubleshoot Dell OpenManage Server Administrator (OMSA) if the correct information is not displayed or updated as expected. This may occur if the OMSA services have stopped. 

Note: If the steps in this article do not solve 100% of your issues, see the article below as one of the troubleshooting steps.

If the fault persists, uninstall OMSA and reinstall the latest version of OMSA. Follow instructions in article Support for Dell OpenManage Server Administrator (OMSA)
  • OpenManage Server Administrator - Installation (Windows)
  • OpenManage Server Administrator - Installation (Linux)
Table of Contents

Issue

In the OMSA installed environment, OMSA operation may be unstable. For example, some information such as storage information may not be displayed on the OMSA, or the OMSA may not open. Also, after replacing a disk, the yellow exclamation icon may be displayed on the backplane or predictive failure may not be cleared.

In this case, restarting OMSA services may be valid for troubleshooting. Also, if the OMSA does not open, changing the URL to the hostname (https://127.0.0.1:1xx1) may be valid for troubleshooting.

This article instructs how to restart services.

If the issue is not resolved after restarting OMSA services, contact Dell Technical Support.

Steps for Windows

  1. Press the Windows+R key to open the Run window and enter services.msc.
  2. On the Services screen, check that the following OMSA services are on the list.
    • DSM SA Connection Service
    • DSM SA Data Manager
    • DSM SA Event Manager
    • DSM SA Shared Services
  3. Right-click each service name and select Restart from the displayed menu. There is no specific order to restart.

Steps for Linux

  1. Open the terminal and move to the /opt/dell/srvadmin/sbin.
  2. Run the command ./srvadmin-services.sh restart to restart OMSA services.
Additional Information on OMSA service status is seen by running the command ./srvadmin-services.sh status.

Steps for VMware

Note: To manage Server Administrator Services, you must be logged in as root. This section is applicable to ESX only. For ESXi, you can use the Restart Management Agent on the host to restart Dell OpenManage Services.

To restart Server Administrator on systems, run the command srvadmin-services.sh restart from the command line.

Additional Information
To start Server Administrator on systems, run the command srvadmin-services.sh start from the command line.
To stop Server Administrator, run the command srvadmin-services.sh stop from the command line.

Cause

Not required

Resolution

See above.

Additional Information

See related article Support for Dell OpenManage Server Administrator (OMSA) for more information about opening, restarting, and so forth.

Affected Products

OpenManage Server Administrator
Article Properties
Article Number: 000134420
Article Type: Solution
Last Modified: 21 أغسطس 2024
Version:  8
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