Upgrading Dell Security Management Server Virtual Appears to Stop Responding
Summary: A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.
Affected Products:
Dell Security Management Server Virtual
Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.
Figure 1: Dell Security Management Server Virtual appearing unresponsive
Cause
Not applicable.
Resolution
To resolve this issue:
Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.
Note: Do not press any keys other than Enter while the grub-pc package is installing the GRUB v2 update.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000130824
Article Type: Solution
Last Modified: 19 ديسمبر 2022
Version: 10
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