Article Number: 000182005
PowerStore Alerts: Status of ICMP reachability and possible MTU size issues on the path between management/storage network addresses.
Summary: This KB discusses the Status of ICMP reachability of management network addresses and possible MTU size issues that can be found while performing path MTU discovery of management network addresses. ...
Article Content
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Cause
Cause is mentioned in Resolution section under respective alerts.
Resolution
| Alert ID | ONV_ICC_MGMT_IP_PING_STATUS_UNREACHABLE |
| Alert Text | The following management addresses are not reachable via ICMP from %(address): %(addresses). |
| Error Code | (0x01806E02) |
| System Impact | Management connectivity may be impacted. |
| Resolution | Cause Management addresses are not reachable via ICMP. Solution Check network cabling and switch VLAN configuration for the appliances. Contact technical support for further assistance. |
| Alert ID | ONV_ICC_MGMT_IP_MTU_ISSUES_MISMATCH_DETECTED |
| Alert Text | During path MTU discovery insufficient MTU size found on the path between management network addresses and %(address). |
| Error Code | (0x01806F03) |
| Description | Management connectivity may be impacted, including Storage Providers. |
| Resolution | Cause Insufficient MTU size found on the path between management network addresses. Solution Check the port MTU sizes of management switches and ensure that they correspond to the management network required MTU. Contact technical support for further assistance. |
| Alert ID | ONV_ICC_STORAGE_IP_PING_STATUS_UNREACHABLE |
| Alert Text | The following storage addresses are not reachable via ICMP from %(address): %(addresses). |
| Error Code | (0x01807002) |
| System Impact | Storage network connectivity may be impacted. |
| Resolution | Cause Storage network addresses are not reachable via ICMP. Solution Check network cabling and switch VLAN configuration for the appliances. |
| Alert ID | ONV_ICC_STORAGE_IP_MTU_ISSUES_MISMATCH_DETECTED |
| Alert Text | During path MTU discovery insufficient MTU size found on the path between storage network addresses and %(address). |
| Error Code | (0x01807103) |
| System Impact | Storage network connectivity or performance may be impacted. |
| Resolution | Cause Insufficient MTU size found on the path between storage network addresses. Solution Check the port MTU sizes of data switches and ensure that they correspond to the storage network required MTU. |
Article Properties
Affected Product
PowerStore
Last Published Date
20 Jul 2022
Version
4
Article Type
Solution