For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
For specifications, browse to the Vostro 3501 Notebook Online Manual Page. Touch or click View PDF under Vostro 3501 Notebook Setup and Specifications (refer to the Specifications of Vostro 3501 Notebook section).
For port locations, browse to the Vostro 3501 Notebook Online Manual Page. Touch or click View PDF under Vostro 3501 Notebook Setup and Specifications (refer to the Views of Vostro 3501 Notebook section).
To view or download the Service Manual, browse to the Vostro 3501 Notebook Online Manual Page. Touch or click View PDF to the right of Vostro 3501 Notebook Service Manual.
To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? page.
For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out further information.
For help with using Microsoft Windows, refer to the Dell Windows Support Center. Select the operating system that you need help with.
When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:
This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.
For information about the drivers available, browse to the Vostro 3501 Notebook Drivers Page.
This article provides information about how to download drivers for Dell computers: How to Download and Install Dell Drivers.
This section covers the hardware that is installed on your computer; select the tabs below to find out further information.
Refer to the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues.
For information about how to turn the touchpad on or off, refer to Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop.
Refer to the Dell Knowledge Base article Troubleshooting Touchscreen Issues in Microsoft Windows, for information about resolving Touchscreen issues.
When you experience a situation in which the computer does not start at all. Or it does turn on. (Lights turn on, and fans are spinning.) If the computer does not show any image, look at the Battery LED (located on the left side of the computer, Figure 1) for a blinking amber and white pattern. You can determine the failures that are listed in Table 1.
Figure 1: Battery Charge and Status LED Location
The blinking patterns will consist of 2 sets of numbers being represented by a group of Amber blinks, and then a group of White blinks.
First Group: The LED blinks with an Amber color 1 to 9 times, followed by a brief pause with the LED off for 1.5 seconds.
Second Group: The LED blinks with a White color 1 to 9 times. Followed by a longer pause before the next cycle starts again with the LED off for 3 seconds.
For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 seconds before the next cycle repeats itself again. Each LED blink takes 0.5 seconds.
The computer will not shut down when displaying the Diagnostic Error Codes.
Diagnostic Error Codes will always supersede any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when the Diagnostic Error Codes are being displayed.
Blinking Pattern |
Component | Description | |
---|---|---|---|
Amber | White | ||
1
|
1
|
MBIST: TPM | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
1
|
2
|
MBIST: SPI Flash | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
1
|
3
|
Hinge Cable OCP1 | Check if the display cable (EDP) is seated properly or pinched at the hinges. If problem persists, contact Dell support. |
1
|
4
|
Hinge Cable OCP2 | Check if the display cable (EDP) is seated properly or pinched at the hinges. If problem persists, contact Dell support. |
1
|
5
|
i-Fuse Failure | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
1
|
6
|
EC internal Failure | Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down power button. |
2
|
1
|
CPU | Run the Intel CPU diagnostics tools. Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
2
|
2
|
Motherboard: BIOS ROM | Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
2
|
3
|
No Memory Detected | Confirm that the memory module is installed properly. If problem persists, contact Dell support. |
2
|
4
|
Memory Failure | Reset the memory module. If problem persists, contact Dell support. |
2
|
5
|
Invalid Memory | Reset the memory module. If problem persists, contact Dell support. |
2
|
6
|
Motherboard: Chipset | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
2
|
7
|
LCD | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
2
|
8
|
LCD Power Rail | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
1
|
RTC Power Failure | Reset the CMOS battery connection. If problem persists, contact Dell support. |
3
|
2
|
PCI or Video | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
3
|
BIOS Recovery 1 | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
4
|
BIOS Recovery 2 | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
5
|
Power Rail Failure | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
6
|
SBIOS Flash Corruption | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
3
|
7
|
ME Error | System board failure (included BIOS corruption or ROM error) Try to flash the BIOS to the latest version. For more information, browse to Dell BIOS Updates (Refer to the How do I update BIOS using a USB flash drive? section). If problem persists, contact Dell support. |
For additional help with your computer, please Contact Technical Support.
When the Battery LED does not blink with an Amber and White pattern, perform the following steps:
There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connect to the Internet. Setting the BIOS back to its defaults may help fix these issues.
This section covers the hardware that is installed on your computer; select the tabs below to find out further information.
For information about troubleshooting a laptop LCD Screen, refer to the Dell Knowledge Base article: Troubleshooting a Laptop LCD Screen That is Black, Blank or Hard to See.
For help with resolving USB port issues, refer to Dell Knowledge Base article: How to resolve USB port issues.
For information about and help with resolving Hard Drive issues, refer to the Dell Knowledge Base article: Understanding and Troubleshooting Your Hard Drive.
For information about and help with resolving Audio issues, refer to the Speakers and Headphones Support site.
Power LED
The power LED indicator light is located on the left-hand edge of the computer Figure 1. Refer to Table 2 for the description of the LED.
Power LED State | Description |
---|---|
Solid white | On (S0) |
Off | Hibernate (S4) |
Off | System off (S5) |
Battery Charge and Status LED
The battery charge and status LED indicator is located at the left side of the computer Figure 1. Refer to Table 3 for the description of the LED.
Power Source
|
LED behavior
|
System Power State
|
Battery Charge Level
|
---|---|---|---|
AC Adapter
|
Solid White
|
S4/S5
|
< Fully Charged
|
AC Adapter
|
Off
|
S4/S5
|
Fully Charged
|
Battery
|
Solid Amber
|
S0
|
< = 10%
|
Battery
|
Off
|
S0
|
> 10%
|
For additional information about and help with resolving Battery issues, refer to the Battery Support site.
This section covers the software that may be installed on your computer; select the tabs below to find out further information.
The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System. It includes recovery options for when Windows does not start correctly.
The Dell Download Center provides information about software you may have bought and software that is already installed on your computer. Such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.
Some of the software that is sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information refer to the following links:
A free PDF reader (Acrobat Reader DC) is available for free from Adobe. You will need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals.
This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell PC.
To access the Dell Security and Virus Support Page click on the following link:
Your computer will come preinstalled with an anti-virus program. For more information, refer to the Dell Knowledge Base article Useful Information about the third-party anti-virus programs that ship with a Dell PC.
More information about Viruses, Spyware, and Malware can be found at the following links: