Article Number: 000179597
PowerStore Alerts: SAS controller alerts.
Summary: This article discusses about XMS JBOD Controller SAS port cable status alerts.
Article Content
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.
Cause
Cause has been mentioned in Resolution section for respective alerts.
Resolution
| Alert ID | XMS_JBOD_CONTROLLER_SAS1_PORT_CABLE_STATUS_DEGRADED |
| Alert Text | SAS connector A on Bus %(bus_num) Enclosure %(encl_num) %(identification) is degraded. |
| Error Code | (0x0030A703) |
| Description | This alert is raised when there is problem with SAS cable. SAS connection to the expansion enclosure is degraded. Performance may be impacted. |
| Resolution | Solution Verify the SAS cable and replace it if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. 3. Per any other format of disconnected cables, crossed cables or cables reseating, please contact your service provider. |
| Alert ID | XMS_JBOD_CONTROLLER_SAS1_PORT_CABLE_STATUS_DISABLED |
| Alert Text | SAS connector A on Bus %(bus_num) Enclosure %(encl_num) %(identification) is disabled. |
| Error Code | (0x0030A704) |
| Description | This alert is raised when there is problem with SAS cable. SAS connection to the expansion enclosure is disabled. |
| Resolution | Solution Verify the SAS cable and replace it if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. 3. Per any other format of disconnected cables, crossed cables or cables reseating, please contact your service provider . |
| Alert ID | XMS_JBOD_CONTROLLER_SAS1_PORT_CABLE_STATUS_MISSING |
| Alert Text | SAS connector A on Bus %(bus_num) Enclosure %(encl_num) %(identification) is missing. |
| Error Code | (0x0030A705) |
| Description | This alert is raised when there is an issue with cabling and connectivity. Expansion enclosure may not be in service. |
| Resolution | Solution Verify the SAS cable and replace it if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. 3. Per any other format of disconnected cables, crossed cables or cables reseating, please contact your service provider . |
| Alert ID | XMS_JBOD_CONTROLLER_SAS1_PORT_CABLE_STATUS_CROSSED |
| Alert Text | Expansion enclosure is not cabled correctly. Verify that the correct cable is connected to Bus %(bus_num) Enclosure %(encl_num) %(identification) Port A. |
| Error Code | (0x0030A706) |
| Description | This alert is raised when there is an issue with cabling and connectivity. Expansion enclosure may not be in service. |
| Resolution | Solution Verify the SAS cable and replace or correct cabling if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Please do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If IO service is running and the cables are cabled incorrectly please contact your service provider . 3. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. |
| Alert ID | XMS_JBOD_CONTROLLER_SAS2_PORT_CABLE_STATUS_DEGRADED |
| Alert Text | SAS connector B on Bus %(bus_num) Enclosure %(encl_num) %(identification) is degraded. |
| Error Code | (0x0030A803) |
| Description | This alert is raised when there is an problem with SAS cable. SAS connection to the expansion enclosure is degraded. Performance may be impacted. |
| Resolution | Solution Verify the SAS cable and replace it if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. 3. Per any other format of disconnected cables, crossed cables or cables reseating, please contact your service provider . |
| Alert ID | XMS_JBOD_CONTROLLER_SAS2_PORT_CABLE_STATUS_DISABLED |
| Alert Text | SAS connector B on Bus %(bus_num) Enclosure %(encl_num) %(identification) is disabled. |
| Error Code | (0x0030A804) |
| Description | This alert is raised when there is an problem with SAS cable. SAS connection to the expansion enclosure is disabled. |
| Resolution | Solution Verify the SAS cable and replace it if required. Note: At this time, the SAS drives on the DAE may already be part of the appliance’s IO service. Do not repair two cables at the same time. 1. Before repair, refer to the Installation and Service Guide for more information. There is a Cabling Diagram in the PowerStore Installation and Service Guide . 2. If connected cables are cabled correctly and IO service is running, add missing cables according to the diagram. Verify that IO service is still running after connecting each cable. Do not disconnect a cable once it is connected. 3. Per any other format of disconnected cables, crossed cables or cables reseating, please contact your service provider . |
Article Properties
Affected Product
PowerStore
Last Published Date
12 Sep 2022
Version
5
Article Type
Solution