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Article Number: 000142280

Blank (black) Screen after Resetting Dell Computer Using Factory Image Restore

Summary: This article explains how to resolve a blank screen issue after resetting select Inspiron computers.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Your Dell computer may stop at a blank (black) screen after performing a factory image restore instead of a window to click Finish to restart.

Cause

This issue may occur on the following Dell laptops:

  • Dell Inspiron 5565
  • Dell Inspiron 5567
  • Dell Inspiron 5765
  • Dell Inspiron 5767

Resolution

After initializing the factory image restore, if your computer stops at a blank (black) screen -
Press the Enter key on the keyboard to complete the restore process and restart the computer.

Article Properties

Affected Product

Inspiron 15 5565, Inspiron 15 5567, Inspiron 17 5765, Inspiron 17 5767

Last Published Date

23 Jul 2024

Version

5

Article Type

Solution

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