How to Resolve Faint Print on B5460dn / B5465dn / B3450dn / B3465dn Dell Laser Printers

Toner can collect on the ROS glass that normally should not be there. One of the contributors can be the environment in which the printer is used. Humidity can cause excess toner to stick on the glass where it normally should not.

Resolving faint print on B5460dn, B5465dn, B3450dn, B3465dn Dell Laser Printers

NOTE: It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers.
Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Remove both the toner and the drum. The image below shows the inside of the printer with the toner and drum removed.

Not visible in the picture below is a smaller gap between the LSU’s plastic and the plastic of the gap that you can see. In order to clean the ROS you must insert a cue tip into that gap. It is too small to insert anything bigger than that, so a soft cloth would not work.

The illustrations below shows what you should be doing when cleaning the glass.

NOTE: You have to pivot the cue tip to clean both the glass and mirror.

It may take multiple wipes to fully clean the ROS glass.

NOTE: After completing the cleaning steps multiple times if faint print still occurs replace consumables.

If these steps do not correct the problem, please contact Dell Technical Support.

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.