Article Number: 000135327
Toner can collect on the ROS glass that normally should not be there. One of the contributors can be the environment in which the printer is used. Humidity can cause excess toner to stick on the glass where it normally should not.
Remove both the toner and the drum. The image below shows the inside of the printer with the toner and drum removed.
Not visible in the picture below is a smaller gap between the LSU’s plastic and the plastic of the gap that you can see. In order to clean the ROS you must insert a cue tip into that gap. It is too small to insert anything bigger than that, so a soft cloth would not work.
The illustrations below shows what you should be doing when cleaning the glass.
It may take multiple wipes to fully clean the ROS glass.
If these steps do not correct the problem, please contact Dell Technical Support.
Dell B3460dn Mono Laser Printer, Dell B3465dn Mono Laser Multifunction Printer, Dell B3465dnf Mono Laser Multifunction Printer, Dell B5460dn Mono Laser Printer, Dell B5465dnf Mono Laser Printer MFP
06 Jun 2024
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Solution