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Dell Active Pen PN556W and PN557W Have Intermittent Writing Issues

Summary: The following article contains information about writing issues with the PN556W and PN557W Dell Active Pen.

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Symptoms

Dell Active Pen Intermittent Writing

The Dell Active Pen PN556W or PN557W may write intermittently even though the AAAA battery is NOT flat and the tip is NOT damaged.

Cause

The coin-cell batteries are loose.

Resolution

Tighten The Battey Top Cap

This intermittent writing can occur if the coin-cell battery holder is loose:
Dell Active Pen Coin Cell Battery Holder Example

To fix the issue, ensure that the coin-cell battery holder is tightened firmly into the top cap.

Note: The PN556W and PN557W pens use two 319 coin-cell batteries.


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Affected Products

Dell Active Pen - PN557W, Dell Active Pen - PN556W
Article Properties
Article Number: 000129456
Article Type: Solution
Last Modified: 24 Jul 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000129456
Article Type: Solution
Last Modified: 24 Jul 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.