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VNX M&R/ViPR SRM: No VNX reports Collected

Summary: VNX M&R/ViPR SRM: No VNX reports Collected after new install

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

VNX M&R/ViPR SRM: No VNX reports Collected after new installation.

VNX M&R all services start successfully.

VNX M&R discovery of the array works successfully.

In VNX Collecting 0-0.log:
WARNING     -- [2017-03-27 00:26:03 CDT] -- TimeoutTask::run(): Command timeout triggered (240000ms): terminating monitored process...
SEVERE     -- [2017-03-27 00:26:03 CDT] -- AbstractStreamHandlerJob::prepareNextStep(): Error executing handler XslStreamTransformer containing 1 sub handlers
com.watch4net.apg.ubertext.parsing.StreamHandlerException: Error while transforming stream
Caused by: net.sf.saxon.trans.XPathException: Error reported by XML parser: Content is not allowed in prolog.

INFO     -- [2017-03-27 00:44:02 CDT] -- Collecting$CollectingJobHook::preparingJob(): Launching collecting configuration VNXBLOCK-TOPOLOGY for context VNX X
WARNING     -- [2017-03-27 00:44:03 CDT] -- XmlReader::execute(): There's no XML content to read for XmlReader containing 6 sub handlers and Execution of context VNXX containing the following data: {topopass=value, friendlyname=xxxx, scopeflag=-scope, spb=x.x.x.x., spa=x.x.x.x, topouser=value, POLLING_COUNTER=125, deviceid=0, command=C:\Program Files (x86)\EMC\Navisphere CLI\NaviSECCli.exe, topoport=localhost:48443, secfilepath=, userflag=-user, sstype=Block, password={xxxx}, cimauthorization=@{user}:@{password}:@{scope}, passwordflag=-password, nopollflag=-nopoll, scope=0, secfilepathflag=, user=x}
SEVERE     -- [2017-03-27 00:44:03 CDT] -- AbstractStreamHandlerJob::prepareNextStep(): Error executing handler XslStreamTransformer containing 1 sub handlers

Unable to execute naviseccli commands from the vnx m&r host to the array as it prompts for a certificate.

Cause

Naviseccli installed with medium security level on the VNX M&R host.

Resolution

Change the Naviseccli security level to Low on the VNX M&R host.

If VNX M&R installed on Linux host:
cd /opt/Navisphere/bin
./naviseccli security -certificate -getLevel
./naviseccli security -certificate -setLevel Low

If VNX M&R installed on Windows host:
cd program files/EMC/Navisphere/bin
naviseccli.exe security -certificate -getLevel
naviseccli.exe security -certificate -setLevel Low

Affected Products

VNX Family Monitoring and Reporting

Products

SRM, VNX Family Monitoring and Reporting
Article Properties
Article Number: 000050355
Article Type: Solution
Last Modified: 28 Jul 2021
Version:  4
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