Identify your order to receive support
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Order status|Invoices|Returns & Exchanges|Contact support
Get help with Order status, Invoices, Returns, Exchanges & Contact support
How to find my order information?
Order NumberA Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment.
Dell Purchase IDThe Dell Purchase Id is a unique numeric order identifier that you will have received if you placed your order through one of our online stores.
More options to find your order
Don’t have your Order Information?
Create an account using your purchase email address to view your order history.
Need to contact us? Find your order to view your contact options.
Most frequently asked questions
- There are several reasons that your Dell Order maybe delayed:
- Payment Processing: If we are unable to process your payment, this will delay the production of your order.
- Part Shortage: Dell may experience part shortages on popular products or when our suppliers encounter delays. For system products like "Desktop/Laptop/Server," there might be shortages or stock availability issues for components such as the processor, Graphics Card, SSD/HDD, memory/RAM, and display.
- Stock Availability: If the product is a non-Dell or Dell-branded accessory, delays may occur due to stock availability issues.
- Refurbished Products: For refurbished laptops, desktops, workstations, or screens, there should be no delay as these items ship within 48 hours after the order is placed. If not shipped within this timeframe, there may be a processing issue. You may contact Customer Support by logging in to My Account selecting 'Orders' from the left pane and clicking the ‘Get Help’.
- Overseas Shipment Leadtime: Orders shipped from overseas locations may have extended lead times (US: 7-10 business days, CA: 9-14 business days).
- Order Expedite: We will not be able to expedite the order as orders are shipped on a first-in, first-out basis, depending on product availability. You will be provided with an estimated delivery date during the checkout process and in your order confirmation email. Dell makes every effort to provide accurate and helpful estimated delivery dates.
- Shipping Method: Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
- Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
- You can view the current status of your order by Logging in to My Account. To help you manage your order refer to the Action buttons.
You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.
- Accept delivery of your order
- Login to My Account selecting 'Orders' from the left pane, click on ‘Return Or Exchange items’.
- Choose between the pre-paid return options below:
- Drop off to a carrier store near you (Print return label sent to you by email) or
- Pick up by carrier.
- Ship your order back to Dell
- Choose between the pre-paid return options below:
- Follow the status of your Return by logging in to My Account select your Dell Order number or Dell Purchase ID and click View Return Details.
- Original Shipping charges may not be refundable.
- When you initiate a return, we will credit your account for the order's original value, minus the initial shipping and handling charges and any applicable restocking fees. Please note that business segment returns will incur a 15% restocking fee.
- Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
- Once you have returned your product, please login to My Account selecting 'Orders' from the left pane use “Open Return Details” option to check the progress of your return.
- If you have not yet received your credit or refund beyond the above timeframe, please contact Customer Support by logging in to My Account selecting 'Orders' from the left pane, and clicking ‘Get Help’.
- Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.
- Kindly login to My Account for the current status of your order and if you see ‘Cancel Order’ option under the Action buttons, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.
- After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If your order is no longer needed, please wait for it to be delivered and sign for it when it arrives. You can initiate a return by logging in to My Account. Please be aware that business segment returns may be subject to a 15% restocking fee. Return T&C apply.
- Non-Dell Products: Once an order is placed, it cannot be cancelled as they are shipped directly by the vendor. If your order is no longer needed, please allow it to be delivered and sign for it when it arrives. You can initiate a return by logging in to My Account. Please note that business segment returns may be subject to a 15% restocking fee.
- Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
- To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by logging in to My Account selecting 'Orders' from the left pane.
- If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
- You can download a copy of your Invoice and or Packing Slip by logging in to My Account selecting 'Orders' from the left pane and clicking the ‘Open Invoice’.
- If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support by logging in toMy Account selecting 'Orders' from the left pane, and clicking the ‘Get Help’.
- Physical Damage:
If you have received your order in a damaged box and/or the product has physical damage please select Return or Exchange items from the Action button by logging in to My Account selecting 'Orders' from the left pane.- Attach photos of the damaged box/and or product when creating the Return/Exchange request. For Advance Exchange or Return First details please refer to “Exchanges FAQ’s”
- If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Dell Technical Support.
Gift Cards:
- Promo Gift Cards are typically sent via email within 20 days of the ship/invoice date.
- If after this time, you still haven’t received your Promo Gift Card, you may contact Customer Support by logging in to your My Account selecting 'Orders' from the left pane, and clicking the ‘Get Help’.
- If you return the product that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.Dell Rewards
We make every effort to quickly post your points to your My Account. Typically, this happens within 30 business days after your order's ship date. During peak seasonal periods, please allow for an additional 5-10 business days or longer for points to post. - To track your Dell Rewards, Login to My Account and navigate to the 'Dell Rewards’ section. After the 30-business-day waiting period, you can check your account to view your accumulated rewards points for each order.