AUTO INSTALLEDThis file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.
Summary of Issue: This patch is designed to correct an issue seen when an LG 8X DVD (model number CRN-8080B) drive is used with Intervideo WinDVD software decode version 2.1.45. This issue is intermittent. Sometimes, when a user launches media using WinDVD, the user may on rare occasions see WinDVD remain at the splash screen or may see a black video window with no movie playing. This issue has only been seen on the LG 8X DVD drive, and can be corrected by shutting down WinDVD and relaunching it. Or, applying this patch would correct the issue.
Root Cause: Intervideo released the 2.1.45 build with a timeout of 3 seconds for each atapi command—this may not compatible with the LG 8X DVD drive, which may in some cases takes longer than 3 seconds to respond/complete to a command. Other versions of WinDVD (ie 2.1.39/a or 3.0, do not exhibit this issue, as the wait time between commands is longer).
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Fixes & Enhancements
What Patch Fixes: This patch will increase the wait time between timeouts from 3 seconds to 10 seconds, which corrects the issue.
Dell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
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Format Description:
This file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation.