Dell EMC OpenManage Enterprise Services, v2.0.1
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell OpenManage Enterprise Services (previously known as OpenManage Enterprise SupportAssist) is a plugin to the Dell EMC
OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices
with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell EMC Technical Support, and improving the turnaround and downtime in resolving the hardware issues.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases
automatically to Dell EMC.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive
measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue.
The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support
experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The
periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices
with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell EMC Technical Support, and improving the turnaround and downtime in resolving the hardware issues.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases
automatically to Dell EMC.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell EMC.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive
measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue.
The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support
experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The
periodic collections enable Dell EMC to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
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Fixes & Enhancements
1. For Network switches, enabled Services capabilities such as proactive and predictive detection of hardware failures, automatic case creation, log collection, and so on.
2. Enable automatic and manual update for alert policy configuration and device configuration updates.
3. Added capability to store and process alerts that are generated during a network outage. The alerts that are not processed for the last 48 hours are stored and processed when the network connectivity resumes.
4. Verify the ability to test the case creation capability on a device.
5. Revalidate one or more staging devices after taking appropriate remediations for Services to manage the devices. If the requirements are met, the devices are moved to managed after revalidation.
6. Support for weekly periodic telemetric collections to improve the efficiency of Services in predicting device failures and trends in your data center.
7. Support for periodic purge collections to optimize the storage capacity.
8. Enhanced Site Health Page.
9. The Search Everything functionality in OpenManage Enterprise is enhanced to search the cases and collection in the Services plugin.
10. Added support to set the contact hours to any time for the primary contact, secondary contact, and primary shipping contact.
11. Support for devices running iDRAC9 version 6.xx.xx.xx.
Read More2. Enable automatic and manual update for alert policy configuration and device configuration updates.
3. Added capability to store and process alerts that are generated during a network outage. The alerts that are not processed for the last 48 hours are stored and processed when the network connectivity resumes.
4. Verify the ability to test the case creation capability on a device.
5. Revalidate one or more staging devices after taking appropriate remediations for Services to manage the devices. If the requirements are met, the devices are moved to managed after revalidation.
6. Support for weekly periodic telemetric collections to improve the efficiency of Services in predicting device failures and trends in your data center.
7. Support for periodic purge collections to optimize the storage capacity.
8. Enhanced Site Health Page.
9. The Search Everything functionality in OpenManage Enterprise is enhanced to search the cases and collection in the Services plugin.
10. Added support to set the contact hours to any time for the primary contact, secondary contact, and primary shipping contact.
11. Support for devices running iDRAC9 version 6.xx.xx.xx.
Version
2.0.1, A00
Release date
19 Aug 2022
Download Type
Software
Category
Systems Management
Importance
OptionalDell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
Available formats
File Format: Extracts files directly to local disk
File Name: OpenManage_Enterprise_Services_2.0.1_A00.zip
File Size: 108.93 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
To ensure the integrity of your download, please verify the checksum value.
MD5:
b2466dbbe8fe0b07baee3bf6fb8b54c2
SHA1:
6b9f1a81ae4b1bba343135a1bb0655aaecdec5e3
SHA-256:
6f1344717a2aac22ad7ed64d0ab7f9cc2f1c1965e46089570eda9c69e0288ce2
By downloading, you accept the terms of the Dell Software License Agreement.
Supported Operating Systems
Not Applicable
Installation instructions
1. Launch DellEMC OpenManage Enterprise.
2. From the Application Settings menu, select Console and Plugins.The Console and Plugins page is displayed.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install Plugin window is displayed.
4. From the Available Version(s) list, select the OpenManage Enterprise Services version, and then click Download Plugin.
After OpenManage Enterprise Services is downloaded successfully, the status that appears on the top of the
Services section changes from Available to Downloaded.
5. To install the OpenManage Enterprise Services, click Install.The Install Plugin window is displayed.
6. On the Install Plugin window, review and ensure that you meet the list of prerequisites that are mentioned in the
Prerequisite section, and then click Install Plugin.
The install operation validates the prerequisites to install Services plugin. If installation prerequisites are not fulfilled, an
appropriate error message is displayed.
7. On the Confirmation window, select the I agree that I have captured a snapsot of the Open Manage Enterprise
applicance prior to performing a pluting action option, and then click Confirm Install.
The status of installation operation is displayed. After the successful installation of Services plugin, the status that appears on the top of the Services plugin section changes from Available to Installed.
2. From the Application Settings menu, select Console and Plugins.The Console and Plugins page is displayed.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install Plugin window is displayed.
4. From the Available Version(s) list, select the OpenManage Enterprise Services version, and then click Download Plugin.
After OpenManage Enterprise Services is downloaded successfully, the status that appears on the top of the
Services section changes from Available to Downloaded.
5. To install the OpenManage Enterprise Services, click Install.The Install Plugin window is displayed.
6. On the Install Plugin window, review and ensure that you meet the list of prerequisites that are mentioned in the
Prerequisite section, and then click Install Plugin.
The install operation validates the prerequisites to install Services plugin. If installation prerequisites are not fulfilled, an
appropriate error message is displayed.
7. On the Confirmation window, select the I agree that I have captured a snapsot of the Open Manage Enterprise
applicance prior to performing a pluting action option, and then click Confirm Install.
The status of installation operation is displayed. After the successful installation of Services plugin, the status that appears on the top of the Services plugin section changes from Available to Installed.
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