Dell OpenManage Enterprise Services, v4.2.0
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell OpenManage Enterprise Services (previously known as OpenManage Enterprise SupportAssist) is a plugin to the Dell OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device lifecycle management and proactive and predictive support experience. Services improves the data center efficiency by enabling the administrator to seamlessly manage hardware failure incidents, reducing the time spent by Dell Technical Support, and improving the turnaround and downtime in resolving the hardware issues.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases
automatically to Dell.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive
measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
The key benefits of Services are:
- Monitors your devices, proactively detects hardware issues, and accelerates resolution by creating Technical Support cases
automatically to Dell.
- Enables you to provide your support and dispatch contacts (primary, secondary, and group) to Dell.
- Improves productivity by replacing manual routine operations with automated support.
- Predictive issue detection by using the periodic hardware telemetry collections, which enables you to take preventive
measures to avoid data loss in future.
- Expedites dispatch process.
When an issue is detected, Services collects and uploads the system information required for troubleshooting an issue. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. Services also provides predictive support and reporting by using the periodic hardware telemetry collections. The periodic collections enable Dell to perform advanced analytics, predict future failures, and inform you about the due time to back up and resolve failures in advance.
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Fixes & Enhancements
Key new features:
- Support for new platforms and defect fixes
Read More- Support for new platforms and defect fixes
Version
4.2, A00
Release date
03 Oct 2024
Download Type
Software
Category
Systems Management
Importance
OptionalDell Technologies recommends reviewing this update to determine if it applies to your system. The update contains changes that impact only certain configurations or provides new features that may or may not apply to your environment.
Available formats
File Format: Extracts files directly to local disk
File Name: OpenManage_Enterprise_Services_4.2.0_A00.zip
File Size: 151.52 MB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.
To ensure the integrity of your download, please verify the checksum value.
MD5:
da3157026bea97dfbb2f4129407407c5
SHA1:
7261d574483cbbda519f1983d28535ee5fae5e3d
SHA-256:
a392e621ab48d6d49fdb505a6f9413cf2e510c4311317354af2c885f767a4fde
By downloading, you accept the terms of the Dell Software License Agreement.
Supported Operating Systems
Not Applicable
Installation instructions
1. Launch Dell OpenManage Enterprise version 4.2.
2. The Services plugins can be installed by default, without manual intervention in OpenManage Enterprise 4.2. To proceed with default plugin installation, click on the End User License Agreement and the Infrastructure Telemetry Notice individually and Accept to proceed, during the initial onboarding of OpenManage Enterprise 4.2
3. To manually install the Services plug-in later after the onboarding is complete, navigate to Application Settings menu, select Console and Plugins.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install and update multiple plugins wizard will be displayed.
4. From the Plugins available for install list, select the OpenManage Enterprise Services 4.2 and then click Next. User can view the progress of the plug-in under the Download section, and then click Next on completion.
5. On the END USER LICENSE AGREEMENT page, read the license agreement, and click Accept.
6. On the INFRASTRUCTURE TELEMETRY NOTICE page, read the telemetry notice, and click Accept.
7. To confirm the installation, select I agree that I have captured a backup of the OpenManage Enterprise appliance prior to performing a plugin action option, and then click Finish. After the successful installation of the plug-in, the status that appears on the top of the plug-in section changes from Available or Downloaded to Installed.
2. The Services plugins can be installed by default, without manual intervention in OpenManage Enterprise 4.2. To proceed with default plugin installation, click on the End User License Agreement and the Infrastructure Telemetry Notice individually and Accept to proceed, during the initial onboarding of OpenManage Enterprise 4.2
3. To manually install the Services plug-in later after the onboarding is complete, navigate to Application Settings menu, select Console and Plugins.
3. On the Console and Plugins page, in the Services plugin section, click Install. The Install and update multiple plugins wizard will be displayed.
4. From the Plugins available for install list, select the OpenManage Enterprise Services 4.2 and then click Next. User can view the progress of the plug-in under the Download section, and then click Next on completion.
5. On the END USER LICENSE AGREEMENT page, read the license agreement, and click Accept.
6. On the INFRASTRUCTURE TELEMETRY NOTICE page, read the telemetry notice, and click Accept.
7. To confirm the installation, select I agree that I have captured a backup of the OpenManage Enterprise appliance prior to performing a plugin action option, and then click Finish. After the successful installation of the plug-in, the status that appears on the top of the plug-in section changes from Available or Downloaded to Installed.
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