The video explains how to use SupportAssist to scan your system hardware for identifying and resolving hardware issues. You can perform a quick hardware scan, scan a specific hardware component, or scan the entire system. The video demonstrates how to perform a quick hardware scan and submit a support request if an issue is detected. If an issue is detected, an appropriate notification is displayed on the tile and the optimization tiles are disabled. To view the details of the issue detected and create a support request, click Fix Now.
In this video, we'll cover scanning your system hardware using SupportAssist. SupportAssist helps you to identify and resolve hardware issues by performing various scans on your system.
You can perform a quick hardware scan or scan a specific hardware component, or scan the entire system. To begin, click the chevron icon on the "Home" page to go to the tiles view.
You can click "Run Now" on the "Scan Hardware" tile to perform a quick hardware scan. If you want to test a specific hardware component, go to the "Troubleshooting" page and then click "I want to check a specific piece of hardware".
The list of hardware components on your system is displayed. You can also click on the "Refresh hardware list" link to refresh the hardware components that are displayed.
If you want to perform a thorough scan of the entire system, click "I want to scan my entire PC". In this video, we will demonstrate how to perform a quick hardware scan on your system.
We will also demonstrate how to submit a Support Request when an issue is detected during the scan. Click "Run Now" to initiate the scan.
If an issue is detected, an appropriate notification is displayed on the tile and the optimization tiles are disabled. The notification on the tile depends on the severity of the issue.
Depending on the type of operating system installed on your system, a notification will also be displayed on the taskbar or the Windows Action Center. To view the details of the issue detected and create a Support Request, click "Fix Now".
The Issue details page is displayed with the details of the detected hardware issue and Dell's recommended solution. Click "Next" to create a Support Request.
If you have not created a SupportAssist profile, the Dell My Account Sign In page is displayed. You must log in to create a Support Request.
Click "Finish" and the Support Request is created and the Issue summary page with the Support Request number is displayed. Click "Done" to return to the "Home" page.
You can now click "Skip" to hide the notification on the "Scan Hardware" tile and enable the optimization tiles. You can view the details of the Support Request and track its status from the "History" page.
Every time you close and re-open the SupportAssist window, a notification is displayed with the details of the Support Request that was created.
You can choose to never see the notification again or just hide it. For further assistance, you can ask questions on the SupportAssist forum located at the link listed in the description below the video.Or for further information, visit dell.com/SupportAssist.
