Hi, my name is and I'm principal engineer from the global support team. In this video, I'll walk you through the instructions on how to generate a V support log bundle, either through sp work plan or through the manager support bundles are necessary when an issue occurs with your up. These are the important log files which we can gather from the extreme manager.
As you can see here, we have X log bundle which contains kera mystic and log logs. We have ESX, a log bundle which is nothing but a standard ESX a log bundle for ESX a host troubleshooting. And we also have VCENTER log bundle which is is a standard V central support log bundle for V center server.
And IVE provides the no SLS which are used to understand the hardware held status platform service is the hardware abstract layer for the notes. It provides recipe for a manager to collect hardware inventory and firmware information and even upgrade the firmware. Now, coming to the steps, we can collect these logs either from VCENTER we plan J or from your manager online interface.
First, let's see from the V center. We plan for this you first need to log into the V center using administrator account once you're in select the target X cluster, this is my target Xel cluster. Here. Go to the configure tab under the X tab in the middle page, select troubleshooting option. In the right hand, top side, click on create option there. You need to select which log files you need.
So in my case, I will select X manager for instance, but if, if you need a or or platform as it, as you can see, there's a here which represent, you need to sell which specific host log you need for this. So I've been selling manager now. And finally, once this gets generated, you need to click on download. Yes.
And the second method is to generate these logs is via the actual manager, command line interface for this association to the manager. We we log into the root, then you can simply run Mystic, am I right? You my friend though top five will be stored in temp Mystic DC.
