Tutorial on SupportAssist for Home PCs

Dell introduces SupportAssist, a tool that helps optimize and maintain your PC's performance. It can scan for hardware issues, update drivers and important downloads, delete unnecessary files, and remove viruses and malware. SupportAssist can also predict and proactively resolve issues before they happen. Premium Support Plus offers the ultimate support with repairs for accidents and 24/7 availability. Completing your profile in SupportAssist helps Dell serve your support needs faster.

Thank you for choosing Dell. I'd like to introduce you to SupportAssist, created by Dell for you. It's like having your very own Dell expert inside your system here to help whenever you need it.

You can find it by searching SupportAssist in your Windows Start menu or you can download it from Dell.com/SupportAssistForPCs. Wanna make sure everything's running okay?

Just click Run All and it'll scan for hardware issues, get updates for your drivers, and important downloads, and delete any unnecessary files and data you don't need.

It's the one-stop shop to get your PC running at peak performance. Keeping your drivers and applications updated helps keep your PC performing smoothly.

Select Drivers and Downloads to scan for updates. Then, you can easily install the recommended updates by clicking the install button. Is your PC running slow? Optimize speed, storage space and stability by running the clean files, tune performance and optimize network features.

These work together to optimize relevant system settings, reduce application startup time and streamline your network connections, all focused on ensuring your PC is performing at its best.

Want to remove malicious viruses and malware that might be lurking on your PC right now? Use the remove virus and malware feature. SupportAssist works to isolate and remove virus and malware infected files before they can harm your system.

SupportAssist can also automatically scan your PC's hardware and proactively help you get support if a problem is found. With Premium Support Plus, SupportAssist can even predict an issue before it happens.

Anytime you want to check your PC's hardware health, select scan hardware. If something is found, SupportAssist will let you know what's happening.

When you select Fix Now, SupportAssist will create a support request for you, saving you from a phone call. We have multiple support plans to fit your needs.

Every Dell PC comes with a base warranty, but for the ultimate support, upgrade to Premium Support Plus to get support that covers repairs for accidents, automated features that detect and remove virus and malware, proactive and predictive issue resolution available 24/7. (bright music) Ready to start?

Complete your profile in SupportAssist and set your preferences so we can perform tasks when and how you prefer. Sign in with your Dell My Account.

If you don't have one, it's easy to create an account. Provide your contact and shipping information so we can send you replacement parts if the need arises.

Completing your profile helps us serve your support needs faster. If you have a problem or need assistance, Dell is always here for you. (bright music)