To troubleshoot display related issues on your laptop. First inspect the screen for any physical damage. Try moving the laptop screen back and forth if you detect any physical damage on your display, please let us know.
Let's run eps a diagnostics pay close attention if the issue continues to occur during the test. Restart your Dell PC. When the Dell logo appears, press the F 12 key to enter the one time boot menu.
Navigate to diagnostics and press enter, follow the on screen instructions to complete the diagnostics. If you received an error code, make note of the code and let us know if not.
Let's move on to the next step. Now update the buyers and system drivers via support, assist, window search and select support, assist, open support, assist, navigate to drivers and downloads and click on run. Now support us. This will automatically show all available updates.
Click on install and follow on screen instructions. Are you still having issues? Let's move on to the next step. Reinstall the video driver from the Dell support website.
Go to www dot dell dot com slash support. Click on detect PC, select drivers and downloads, set video as a category, download the latest update and run the executable file. Click on install and follow the onscreen instructions to complete the process.
If you're still experiencing display issues, please let us know so we can provide additional assistance.