How to Register OpenManage Enterprise Services plug-in with Dell Backend

Learn how to generate access key and PIN required for Services plug-in to establish a secure connection to the Dell backend and register Services plug-in.

In this video, you will learn how to generate the access key and PIN required for the services plug-in to establish a secure connection and register the plugin to the Dell backend. Before you begin, ensure that you have created a business account with Dell. To create a business account, you need a valid business email address from your organization.

You cannot create a business account with generic email hosting service domains such as gmail.com or yahoo.com. For more information on creating a business account or upgrading your Dell account to a Dell Business account, watch the video: How to create or upgrad Dell Technologies online support account, linked in the description.

Also, ensure that a compatible OpenManage Services plugin is installed on the OpenManage Enterprise Instance. For more information, see the services plug in user’s guide at the Dell Support site. To begin, log into OpenManage Enterprise with your credentials. From the plugins menu, select services and then click Site Health.

If the services plugin is not registered, a banner message is displayed. Click Register Now on the message. on the connectivity page, select Establish Services Connectivity to establish a secure connection with the Dell backend. If you do not want to establish a secure connection, unselect Enable Services connectivity. In which case it is not required to generate the access key and PIN.

You can go directly to the Contact Details page. Enter the Access Key and PIN. If you do not have the Access Key and PIN, click Generate. It redirects you to the Dell Support site page. Be sure to keep the Set Up and Configure Services Plugin wizard open. On the Dell support site page, Sign in using your Dell business account. On the Generate access key page, click Next.

Search for your site by the site ID, site name, or site location. If you are not aware of your site ID, scroll to the top of the page, hover your mouse over your account name, and then click Manage Company Information from the drop-down menu. You will now see a list of sites that are associated to your account, along with their site IDs and other relevant details.

Note the site ID for which you want to generate an access key and PIN. After making a note of the site ID, use your browser's back button to navigate back to the previous screen. Now enter the site ID and click Search. The sites that are associated with your business account are listed. Click the site ID for which you want to generate the access key and PIN.

Enter a four digit PIN and click Create My Access Key. An email will be sent to you with your access key and its expiration date. Here is an example of an access key email. Now return to the Set Up and Configure Services Pugin wizard on the OpenManage Enterprise Services instance and enter the access key and PIN. Click Next to connect securely to the Dell backend.

Now wait for the Services plugin to establish a secure connection to Dell. Once Services successfully establishes the connection with Dell, you will be prompted to enter the contact and shipping details. Enter the primary and secondary contact information, and then click Next. For expedited dispatch or on site technician options, select the relevant checkboxes.

Optionally, enter the primary or secondary shipping contact details and click Next. If you want to view asset information, manage Services alerts and part dispatches using TechDirect, click Launch TechDirect. If the registration is successful, the summary page displays a message stating that the registration for the Services plugin is complete.

Also, you'll receive a registration confirmation email. For more information related to this topic, check the links to the other videos and knowledge base articles provided in the description. For more information or support about the OpenManage Enterprise Services plugin, visit: Dell.com/OMEServices.