Hello, this is Jason with Dell Technologies, and today I would like to show you how to collect a Software Defined Data Center (SDDC) log report using the Dell ProSupport Global Support Engineer (GSE) Toolbox. To search for it, we’re going to put 'Dell ProSupport GSE' in the search field and press enter. This first result will be the GitHub 'DellProSupportGse/Tools'. This report will collect everything from your environment across all nodes of your cluster, and it can also automatically upload it to your case with Dell, streamlining the whole process of gathering logs from your environment.
So, we want to scroll down to this toolbox, and this is the command that we’re going to run in PowerShell. The toolbox contains all of our various tools that we use for troubleshooting, and in this case, we’re going to be using 'LogCollector'. Let’s run PowerShell as admin. Click on the Start button, start typing 'PowerShell', and it usually comes up at the top. Right-click and choose 'Run as Administrator.' Click 'Yes' on the User Account Control prompt, and here’s our window. We will just click this button here, which will copy this whole command, and then in our PowerShell window, right-click to paste it in there and hit enter.
We’re going to be using 'LogCollector', which is option five. Hit Enter, and it will ask if you want to consent to providing environment information such as host names and IP addresses to improve customer experience. There’s no customer identifiable information here; it’s just anonymized data that we use to improve our tools. You can choose 'Yes' or 'No' there, and I’m going to skip that for now. If you have a case number open with Dell already, you can enter the case number here, and at the end of collecting all the logs, it’ll automatically upload those logs and attach them to your case with Dell, making it a lot easier so you don’t have to upload it on your own. But we’ll skip that for now. Here, we want option '1', which is 'SDDC', you can see it in parentheses there.
It’s asking for the case number again, and we’re going to skip that for now by just hitting enter. It will start to run on the current node, and you want to be running this from one of the nodes of your cluster. Right now, I’m running it on a node of my cluster, and it will contact all other nodes of the cluster and collect reports from them as well. It takes approximately 20 minutes for the full report to run, and I’ve already run it here before, so we could just scroll through here and show you some of the stuff it gathers. Here, I got an 'access denied' on an SMB file share; that’s no problem.
If you see anything in red, just don’t worry about it; it will continue and collect what it can. As I said, it takes about 20 minutes to run through every node, and then it gathers all of the information into one zip file. It collects driver information and all the information about virtual machines. Here are the driver versions. Let me show you where it puts it. There are two locations: one is in C:\ProgramData\Dell'. This will have some information - if you do get errors and it doesn’t run - you could go in here, into 'LogCollector', and there will be a report showing exactly what we’re seeing in the PowerShell window. If this is not running, we may ask you to collect this Log Collector log to send us to see if we can figure out what’s wrong.
At the end, it will create a zip file in this folder under C:\Users\<YourUsername>', and it will create a zip file right here. It will also create this CluCheckReport', which is the cluster check, and here’s a little sample of what that looks like. So, if we go all the way back up to the top it has a little summary, and you could see where there’s some issues with the configuration. If you click on any one of these, it’ll take you to that section. So, like right here, we see that 'Node1' is not configured; it should be 'False'.
All the other nodes are 'False', but 'Node1' is True'. So, this just helps quickly identify some configuration issues that could be causing problems in your environment. And that’s pretty much it. In your environment, you would just want to, if you supply the case number, it’ll upload it to the case, and that’s really all you have to do. But if not, then you’ll go to 'C:\Users', and then your username that you’re currently logged in as.
There’ll be a zip file here when it’s done, and you could just upload that zip file via FTP or any other methods that your support engineer has provided you to send logs to them. So, I hope this helped you, and that’s all we have for now.
Thanks for watching, and have a good day!