How to recover from booting issues using the BIOS Recovery Tool

This video provides instructions for using the Dell BIOS Recovery Tool to solve booting issues on newer Dell systems. The recovery process is only effective for models released after December 2015. The process involves pressing and holding the Control and Escape keys until the recovery page appears, selecting Recover BIOS, and waiting for the process to complete. If the recovery page does not appear, the tool needs to be downloaded. This video provides instructions for downloading and renaming the file correctly. If further assistance is needed, Dell Tech Support can be contacted through social media.

Hi, welcome to Dell Tech Support.

If your system fails to boot, Doesn't boot completely, Or stalls when booting up, It could be due to a problem with your BIOS.

Newer Dell systems have a BIOS Recovery Tool to solve these issues And get your computer running again. Depending on the model you have, This tool may already be on your hard drive.

However, the recovery process in this video Only works for Dell models released after December 2015. Any systems prior do not have this BIOS recovery tool, And these steps will not be effective. So if your system meets these criteria, then let's get started. For desktops, turn on your computer.

Press and hold the Control and Escape keys Until the recovery page appears. For notebooks, with your computer turned off, Disconnect the AC power adapter, And then press and hold the Control and Escape keys. Keep holding the keys down, Re-insert the AC power adapter, And then release the Control and Escape keys After the recovery page appears.

If the recovery page appears, it will look something like this, Which indicates that you do have the recovery tool on your system. Just start the recovery process by selecting Recover BIOS, And press Enter.

Once the recovery process has started, Do not press any keys, reboot, or shut down your computer. When finished, a flash update will appear Stating that the process is completed And to press any key to reboot.

Your system should start up again as normal. If the recovery page does not appear And your screen stays blank With the external LED lights blinking in a distinctive pattern, Then your system does not have the tool, And it will need to be downloaded.

To get the download For Optiplex, Latitude, XPS, and Precision systems only, You will need to use a different computer And a newly formatted FAT32 key, not NTFS.

For any other systems, you need to contact a Dell Tech Support Specialist To assist you with the download, As you cannot download the recovery file directly from the Dell Support site. For Optiplex, Latitude, XPS, and Precision systems, go to dell.com/support, And enter the service tag of the computer with the boot-up issue.

Select Drivers and Downloads, click on the tab Find it myself, And expand Category. Check the box for BIOS to reveal the BIOS update necessary for that system. Download this file to your desktop. After the download is complete, you need to rename the file And change the file extension.

Right-click on the file and select Rename. First rename the file BIOS_IMG. Next we have to change the extension. Go to the Windows Start icon and type in "folder," And then select Folder Options.

Click on View, And make sure that "Hide extensions for known file types" is not checked. Then click OK. Right-click on the file and select Rename. Go to the end of the file name and replace .exe with .rcv.

Hit Enter, and then Yes. The file name must be BIOS_IMG.rcv. Now the file is ready for use. It is critical that the newly downloaded file be renamed correctly, Otherwise the recovery will not work.

Copy it to the newly formatted USB key And then insert it into your non-functioning computer while it is off. Now you can use the BIOS recovery process by following the same steps Described earlier in this video.

If you have any questions or need more help, Contact us through our social media support on Facebook or Twitter. For more information on formatting external devices, such as a USB key, Watch this video.

Thanks for watching. See you next time!