How to Connect to SupportAssist for Business PCs in TechDirect

Unlock the full potential of Dell's Pro Support Suite for your PC fleet with Tech Direct. Gain actionable intelligence and fleet-wide insights through our online portal. Proactively monitor and optimize productivity remotely, ensuring seamless operations. Sign in at TechDirect.Dell.com, set up your account, and connect your fleet for at-a-glance insights, security scores, and efficient remote management. Maximize the value of Pro Support Suite with secure connectivity to Support Assist.

Thank you for choosing Dell Technologies. Now that your P CS have the pro support suite, let us show you how to unlock all the benefits by connecting to Dell. When you connect your workforce assets to our online portal, Tech Direct, you'll gain actionable intelligence and fleet wide insights. You can proactively monitor your environment to make sure your P CS are running at their best ensure seamless productivity for your workforce with continuous optimizations and support that stays ahead of issues. You'll have the tools to resolve them efficiently and remotely.

Keep P CS up to date with field tested drivers and bios recommendations for your various models and configurations and manage your updates across your fleet with an automated update, catalog manager. Get access to intelligence. You can actually use with A I driven monitoring that provides insights across utilization, security and individual system performance to get started. Sign in at Tech direct.dell.com. If you're not already registered, setting up an account takes just a few minutes. When you first sign in, you'll have two options. Create a company and assign yourself as the administrator or if your company already exists, create a new account for yourself. And request to join your company's account once signed in open and complete your user profile.

Let us know your contact preferences, your location for scheduled services and which services you want to activate. Making sure to include connect and manage our connectivity solution works with a custom version of support, assist for business P CS which runs on your fleet of Dell P CS to create your customized installation, select connect and manage, then click, manage your PC fleet. You can select from configuration preferences like whether to show your users our software which tasks to automate. And when be sure to check the include security agent box to enable your security score. Download your extractor file, open the deployment package manager and complete the prompted steps.

If you use a proxy, make sure to submit your details for your enhanced security. Provide a key for deployment encryption, a file with deployment instructions, your encryption key and required install commands is created for you. The extractor also saves a cleanup script to uninstall, outdated versions of the software, save your deployment package and use your preferred deployment tool to push support assist to your fleet. Once support assist is installed, it will automatically connect and enroll your P CS for you after enrollment, run a self diagnosis test to validate your systems are connected. If you want to create groups with different rules or contacts within your fleet, you can set them up and deploy their unique configuration at any time without having to reinstall the software.

Each PC will listen for updates to rules and group membership and automatically synchronize with your cloud based settings. Once your P CS are connected and sending out data to your tech direct account, you can manage your fleet remotely. Now you're able to gain at a glance, insight with health security and application experience scores across your entire environment. Zoom in on alerts and potential issues and take fast automated and remote actions from PC recommendations maximize the value of the pro support suite by securely connecting to support assist today.