How To Replace Controller on Storage SC5020 and SCv3000 Series

This video will demonstrate replacement procedure of a Controller for Storage SC5020 and SCv3000 Series.

Prerequisites
Locate the storage controller service baffle.

CAUTION: To prevent a thermal shutdown of the storage system, the service baffle must be installed within three minutes of removing the storage controller.
Use Dell Storage Manager to send SupportAssist information to technical support. For more information, see the Storage Manager Administrator’s Guide .

Remove a Storage Controller:
Shut down the storage controller using Dell Storage Manager .
Make sure that all cables plugged into the storage controller are labeled.
Disconnect all the cables from the storage controller that was shut down.
Press the release tab on the storage controller.
Rotate the release lever away from the storage controller.
Grasp the release lever, and pull the storage controller part way out of the chassis.
Use both hands to grasp the storage controller on both sides and pull the storage controller fully out of the chassis.
Install the service baffle into the empty slot in the storage system chassis.

Install a Storage Controller:
Remove the service baffle from the slot in the chassis.
CAUTION: To prevent a thermal shutdown of the storage system, the storage controller must be installed within three minutes of removing the service baffle.
Use both hands to grasp both sides of the storage controller and position it into the open slot on the chassis.
Push the storage controller into the slot.
Push the release lever toward the chassis until the storage controller clicks into place. The storage controller is powered on and boots up.
NOTE: If the Storage Center software on the storage controller is older than the software on the existing storage controller, the storage system updates the storage controller with the software version on the existing storage controller. The Storage Center software update on the storage controller could take 15 to 45 minutes to complete.
Reconnect all the cables to the storage controller.
Use Dell Storage Manager to make sure that the storage controller is recognized and shows as up and running.
Clear the storage controller swap status from the Hardware tab in Dell Storage Manager . For instructions, see the Storage Manager Administrator’s Guide .