How to Troubleshoot Audio Related Issues

This video provides steps to troubleshoot audio-related issues on a Windows system. The first step is to run the Windows Audio Troubleshooter and follow the on-screen instructions. If the issue persists, the next step is to update all system drivers via SupportAssist. If the issue still persists, the audio driver should be updated from the Dell Support. If the issue still persists, the user should run diagnostics on the audio devices via SupportAssist. If the issue still persists, additional assistance can be provided.

To troubleshoot audio-related issues let’s begin by running the Windows Audio Troubleshooter. Windows Search, and select: “Find and fix audio playback problems” Click on “Next.”

Follow the on-screen instructions and restart your system. Are you still experiencing audio issues? Let’s try this next step. Update all system drivers via SupportAssist: Windows Search, and select: “SupportAssist.” Open “SupportAssist.” Navigate to “Drivers and Downloads” and click on “Run Now.”

SupportAssist will automatically show all available updates. Click on “install” and follow on-screen instructions. Did this help? If not, let’s move on to the next step.

Be sure to also update the audio driver from the Dell Support website. Visit “www.dell.com/support” Click on “Detect PC.” Select “Drivers & Downloads. ”Set “Audio” as a “Category.” Download and Run the Executable file and follow on-screen instructions to complete the process. Did this help? If not, let’s move on to the next step.

Run diagnostics on the audio devices via SupportAssist. Windows Search, and select: “SupportAssist.” Open “SupportAssist.” Navigate to the “Troubleshooting” tab. Select “I want to check a specific piece of hardware.” Run a scan on all audio devices one by one.

Follow the on-screen instructions to complete diagnostics. If you’re still experiencing audio issues please let us know so we can provide additional assistance.