Important information about your Dell Repair Center shipment. The estimated end to end journey will take 7 to 12 business days. Dell will contact you if there are any issues with your repair or if we need more information, you can track your progress using a repair status website which will provide contact information. Should you need to reach us? Let's review Dell's warranty coverage. The Dell Repair center will repair or replace any hardware component that has failed as long as the device is within the warranty time period coverage for drops, spills, power surges or cracked screens will only be repaired.
If you purchased accidental damage coverage for your device. When you are ready to ship your Dell laptop, please review these recommendations so that it will arrive safely. Of course, you can always procure a specialized laptop shipping box at any Fedex ship location at your expense. There are some additional options you may wanna consider. For example, bubble packaging, we recommend that you wrap the system on all sides using at least three inches of bubble packaging. Be sure to wrap the ac adapter or any additional items separately from your system to prevent damage.
Select a box size so that all the wrapped items fit snugly and prevent shifting during transit. Another consideration could be loose fill foam peanuts to prevent shifting. You should pack the system in an inner box with the loose fill foam allowing for two inches of padding on each side place the inner packaging in a box with an additional two inches of loose fill foam peanuts. If you have Dell retail packaging, remember that it wasn't designed for freight shipments. So you're going to need to use a two box method pack your retail box in and outer box using at least two inches of loose fill foam peanuts or wrap it with two inches of bubble packaging.
After packaging your laptop, you can take it to any fedex drop off location including fedex office, Fedex Express office Max or fedex ship center. You may also arrange a free pickup by calling the phone number below to find an authorized drop off location. Visit fedex dot com slash locate to schedule a free pickup call fedex at 1 804 633339 Ensure you keep your package receipt so that you can track your shipment. There are three critical actions that you need to take before you pack up your computer. One back up your data, your software and any product license keys to an external device or cloud service as it may be erased during the repair process.
Two, remove all passwords from your device failure to do so will delay or prevent us from completing your repair. And three do not pack C DS DVD S media cards, sim cards or other external media devices. There are two important reminders that we want to make sure that you are aware of. First, you must ship your device to the repair center with the battery installed in the device. Secondly, you must ship your AC adapter, which is also known as your power cord as a reminder. Please don't send in any additional peripherals such as a mouse USB sticks speakers or C DS to check the status of a support service request for a Dell product is actually pretty simple.
In this video, we'll show you how to use the Dell support site to get the info. You want fast go to Dell dot com slash support slash incidents. This will take you directly to the Dell service requests page. Do your search using the default service request number or expand it to view additional search options. You can also use the computer's service tag or express service code, the product id or the dispatch number. For best results. Your search option should represent the information being entered in this demonstration. We will use the service tank search option.
You will then be asked to validate the service request by submitting your email. It must be the same email that was used to create the original service request, the service request details page will be displayed containing all the information you need, look under work orders and scroll down to see more details, the current status service notes and the pertinent parts information.
