The video demonstrates how to perform a hardware scan on a system using SupportAssist and how to submit a support request to Dell Technical Support if an issue is detected during the scan. The user can perform a Default or Stress scan on their system or scan a specific device. If an issue is detected, the Optimize My System homepage is automatically displayed, and the Hardware Status tile indicates the severity of the issue. The user can click Fix Now to see Dell's recommended solution and create a support request. The SupportAssist feature is not available on Linux, Windows RT, Windows 10s, Android, Ubuntu, or Chrome products.
In this video, we will demonstrate how to perform a hardware scan On your system using SupportAssist. We will also demonstrate how to submit a support request To Dell Technical Support if an issue is detected during a scan.
To begin, click the Optimize My System tile. Point to the Hardware Status tile and click Open scan window. With SupportAssist, you can perform a Default scan Or a Stress scan on your system.
You can also scan a specific device on your system. In this demonstration, we'll perform a Default scan. To begin, click Default. The list of software and hardware scans that are performed are displayed.
If no issue is detected during the scan, a "passed" status is displayed. However, if an issue is detected during the scan, a "failed" status is displayed, Along with the details of the issue detected, And the Optimize My System homepage is automatically displayed after the scan.
When an issue is detected, it is indicated on the Hardware Status tile On the Optimize My System homepage. The indication on the tile depends on the severity of the hardware issue detected.
For more information on the Hardware Status tile indications, See the SupportAssist for PCs and Tablets User's Guide at dell.com/SupportAssist. Click Fix Now.
The details of the detected hardware issue And Dell's recommended solution are displayed. Click Next. If you want to edit the contact information and shipping address, Click Edit, make the required changes, and click Save.
Finally, click Finish. A support request is created, And the support request's "open" status is displayed on the Hardware Status tile.
If you want to see the details of the support request, click View Details. For further assistance, you may ask questions on the SupportAssist forum At dell.com/supportassistgroup.
Note: Not available on Linux, Windows RT, Windows 10s, Android, Ubuntu or Chrome products.
