Even if your system is out of warranty, we can still support you with any issues you have. This video will give you a brief overview on how to use the Dell hardware diagnostic service to resolve your out of warranty system. Hardware issues. Go to dell dot com slash support and enter your system service tag. Click on the hardware diagnostics, tile for any of the issues listed on screen.
Add any details of the issue into the text box to help us best help you then click on next read the hardware diagnostic tile details and check the box next to I have read and understand. Finally click add to cart before you pack up your computer to send out. Please keep the following in mind back up your data and remove any confidential information.
As the Dell repair center may have to reinstall a copy of the original operating system during the repair resulting in data loss. Remove or disable the system password failure to remove the password could prevent the repair center from completing the repair and delay returning the system. Do not ship memory cards, flash drives, CD drives or any other external devices.
Remove any accessories except for the power adapter. We recommend that you include the power adapter in the box with your PC. If you still need help or have any questions, contact us for further assistance.
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