Take advantage of Dell's powerful online diagnostic tests to troubleshoot and resolve computer performance and hardware issues. When your computer does not seem to be working properly. The first thing to do is to go to our website and be sure you have support assist. Go to dell.com/support. Click the link shown to access the site directly. If support assist is installed on your system, use the automated option to identify your system. Otherwise you can enter your service tank. Next go into diagnostics. This is where you will find the options to run diagnostic tests.
A quick test, a full test and a custom component test. Before we go over each one, in order to utilize these diagnostic tests, you will need to have support assist installed on your system. So if you don't have it, click the link shown and use the download now button to get it. The quick test. The quick test can take up to 10 minutes and scans your system's main components. It will identify the most common issues show the impact results and provide recommended actions. If all tests pass additional troubleshooting options will be given if you receive an error code without a suggested solution, contact Adele technical support expert for further assistance and be sure to provide the code.
The full test, the full test can take up to 40 minutes and it's an in depth diagnostic which scans your system's hardware to detect problems that are not easily identified. We recommend running this after first running the quick test but the issue was not resolved during the full test. Keep your system idle, do not refresh or navigate away from any pages throughout the process. At certain times, the screen will become unusable. It is highly recommended to maintain connection to a power source. While this test is running test results will show the hardware name tested along with the impact and provide recommended actions.
If all tests pass additional troubleshooting options will be given if you receive an error code without a suggested solution, contact Adele technical support expert for further assistance and be sure to provide the code, the custom component test with dell online diagnostic tests. You have the option to customize your test by selecting individual components from the list t the specific device you want to isolate to run a dedicated test on click, run your test and follow any prompts. As the test runs its course, test results will reveal the impact and provide recommended actions.
Expand this section to see more details. If you receive an error code without a suggested solution, contact Adele technical support expert for further assistance and be sure to provide the code. If no issue is reported by any of the diagnostic tests, then this means that no hardware issues were found in the system. If your PC continues to exhibit erratic behavior or poor performance, more than likely, there is a software issue, there might even be an issue with the operating system itself.
If this is the case, then visit our support page dedicated to these types of issues. Click the link shown to be taken to the site page directly. If you still need help or have any questions, contact us through social media at Dell cares on Twitter. For further assistance, we have many other helpful video tutorials available on this channel. So become a subscriber today.
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