Identify your order to contact support
How to find my order information?
Order NumberA Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment.
Dell Purchase IDThe Dell Purchase Id is a unique numeric order identifier that you will have received if you placed your order through one of our online stores.
More options to find your order
Don’t have your Order Information?
Create an account using your purchase email address to view your order history.
Most frequently asked questions
- There are several reasons that your Dell Order maybe delayed:
- Payment Processing:If we are unable to process your payment, this will delay the production of your order.
- Shipping Method:Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
- Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
- Weather/Natural Disasters:These delays may impact Dell’s part suppliers or your order after it ships. (2)
- Overseas Shipment Leadtime (461) –Order shipped from Overseas location may have an extended Leadtime and EDD
- Enter your order number or Dell Purchase ID above for the most current status of your order. To help you manage your order refer to the "Action Menu" to initiate return, request a cancelation or contact Customer Support.
You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.
- Accept delivery of your order
- To initiate a Return, enter your order number above, under Action Menu click on Return Order.
- Choose between the pre-paid return options below:
- Drop off to a carrier store near you (Print return label sent to you by email) or
- Pick up by carrier.
- Ship your order back to Dell
- Choose between the pre-paid return options below:
- Follow the status of your Return by entering your Dell Order Number or Dell Purchase ID above and click on View Return Details from the Action Menu.
- Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
- Once you have returned your product, use the Return Status option from the Action Menu to check the progress of your return.
- If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.
- Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.
- Enter your Dell Order number above for the current status of your order, if you see “Request Cancellation” option enabled on the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.
- After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a return.Return T&C. apply.
- Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
- To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID above.
- If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
- You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number above.
- If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
- Damaged -If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Support from the Action Menu by entering your order number above.
- Please include photos of the damaged box/and or product when contacting Customer Support.
Physical Damage:
- If you have received your order in a damaged box and/or the product has physical damage, please contact Customer Support from the Action Menu by entering your order number above.
- Please include photos of the damaged box/and or product when contacting Customer Support.
Gift Cards:
- Promo Gift Cards typically arrive 30 days post ship/invoice date.
- If after this time, you still haven’t received your Promo Gift Card, you may contact Dell Customer Support from the Action Menu by entering your order number on the Online Order Support page.
- If you return the product that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.
Dell Rewards:
- Dell Rewards take 30 business days from time of order invoice to appear in your account.
- Please check My Account for your reward points after that time frame. Log into my account and click on Rewards option to see your rewards per order
More options to explore
Dell EMC Orders
Contact your sales representative for assistance.