In Services Parts Return

Unless notified otherwise, you are responsible for returning the defective part to Dell within 10 days of receipt of the replacement part. Failure to return the defective part within 10 days may result in the suspension of your warranty service or charges for the then-current standard price for that part.

Return your defective parts to Dell using the provided return waybill by following these steps: 

Pack: Place the parts you are replacing in the box received. Prevent damage during shipping by carefully packing the parts. Seal the box. 

Label: Place the supplied return label on the outside of the box over the original shipping label. 

FedEx Ground waybill: 

• Either call 1-800-463-3339 to arrange a pickup or drop off the package at an authorized FedEx shipping location. For a local FedEx location, go to: http://www.fedex.com/us.

FedEx SmartPost label: 

• Place the package in a residential mailbox
• Or drop in a USPS mailbox
• Or take the package to the post office.
• Or schedule a pickup with USPS on the web at https://www.usps.com/
• Or drop off the package at a FedEx Service Station/authorized FedEx shipping site.

SPECIAL NOTES:

1. If you have lost your return shipping label or would like to pay for your part, for verification please go to: https://dellgsp.com/verifyEmail. If an active dispatch is associated with the information entered, instructions will be sent directly to that email.
   
   
2. Keep a record of your return Ground waybill or SmartPost number for tracking.
   
   
3. Before you return storage hardware (CPU, hard disks) or devices containing storage hardware to us, make sure to back up your data. Remove any confidential, proprietary or personal information, and removable media such as floppy disks, CDs or PC Cards. We are not responsible for your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
    
4. Depending on your purchased service contract and the part, your coverage may include a part sent to your address or the dispatch of a technician to replace the part. View your service contract for specific details and procedures. View warranty terms and conditions to see if your part is covered.
   
   
5. Additional information for US customers. If you need to request an Extension, a replacement return waybill, or would like to know how to pay for a part, please contact us through one of the methods below:
   
   
   • Email
   • Website: Order Support
     
     
   If you need to request a replacement return label waybill for a system that was recently exchanged please contact our support team to generate a return label for that specific case.