Hello and welcome. My name is Eric and I'm in the Systems Management Senior Engineering group here at Dell Support. And in this video, we're gonna cover alert policies and how to create them and what they do. In a previous video, we covered how to get alerts flowing between our devices and open manage enterprise. And we could see the alerts coming into open manage enterprise from our Ira.
In this video, we're gonna talk about alert policies, alert policies are what the users of open manage enterprise, tell open manage enterprise, what to do with those alerts once they are received. So, what we're gonna do is we're gonna go to alerts and we're gonna go to policies and there are a few built-in alert policies here in open manage enterprise. But what we wanna focus on is creating new alert policies to tell open manage enterprise what to do with the alerts it receives from the devices that it's monitoring.
So we're gonna click create and we're gonna need to give this an alert AAA name. We're gonna call this critical alerts for the, you know, sake of this discussion and we can give it a description you know, you you can tell it what it is. So all critical alerts, you know, from Ira, but just as an example, right, we have the option to enable the policy during the creation of the policy or you can uncheck that and it will disable the policy that can be done at any time in the alert policy screen.
So we're gonna click next. So next is we're presented with our different types of categories. So in this case, we have all of our built-in MS, so application Dell storage hydra and so on. And then we have any imported MS if you've imported or the customer has imported any MS for monitoring third party devices. In this particular case, we're gonna choose Dr and what you'll notice, you'll notice that these six same categories exist in the Ira sn MP alert section.
That's because that's where the mid files for up manage enterprise are gonna read those alerts and tell you what they are. So here's where we have the option of choosing the different types of alerts that we want this policy to act on. So in this case, we could choose system health and you know, we could choose battery events, we could choose service i service module events, uh you know, various events here.
So you could pick on the events that you wanted, then you could click on next, the next next screen here is where we're gonna pick our target in other words, when an, when an alert comes in, it's gonna meet the category we previously chose and it's gonna be bound to a particular device. So in this case, we can click here and we can choose our devices or if we have our devices in groups, we could select groups and we could pick a group from over here on the left hand side.
So I have a couple of groups configured, you know, I could choose the Texas group and I could click. Ok. So this is where we pick our targets. Next is gonna be our date and time setting. So by default, it's set for from now until any time in the future. And it's set for every day of the week, from 12 a.m. to 12 a.m. So basically, this is 24 hours a day. We can tell it to stop on a certain day. You can tell it to run on a time, you can tell it to pop to admit this policy on certain times.
Like if you only want to do it from 8 to 5, you would choose, you would choose timer interval and then you would choose, you know, 8 to 5. You, you could choose the days of the week that you wanted it to apply to. In this particular case, I'm gonna leave it for 24 hours a day and seven days a week. So then I click next and this is where we're gonna pick our severity since I called this critical alerts for Ira, what I'm gonna do is I'm gonna choose just critical alert type.
So I choose critical, then I click next and this is the action itself that the policy is gonna take. You'll notice here that we have email action we can ignore, we can send an S MS message, we can do power control. For example, if an alert comes in of a certain type, we could tell it to turn that device off, we could tell it to power cycle that device. So the actions themselves can get pretty granular. If the customer has a slog enabled, they can have the alerts forwarded to that S log.
Or if they want their traps forwarded to a different uh monitoring application, they could simply use an SN MP trap forwarding. Of course, you can click on enabled here and go to those screens and set up uh SN MP trap forwarding or C uh more commonly for most customers. I think they're gonna use email. In this case, we would click email, you'll notice by default, it's gonna have the device name, the device IP address in the subject.
We're gonna tell it uh In this case, we're gonna tell it where we want to send the, you know, who we want to send the alert to. So we would type in an email address of who we want to receive that alert. You can also change the from address as well. But by default, it's set to admin at dell dot com. And then of course, the message, this message is created based on the events that we set in the previous pages, the category, the date and time, the severity of the event.
Um So basically, we can choose to send an email, we could also add other controls if we wanted to um to this. But for sake of this video, we're just gonna choose the email option, then we choose next. And this gives us a summary of what we've created. Basically, it's saying that for all critical alerts from two different groups, uh that's because I chose the hierarchy of Austin. And underneath that was a or Texas hierarchy. And underneath that was an Austin group.
Start date is today and the time interval is none, which means it's gonna run all the time. So when I click finish, it's gonna create that policy here on my alert policies page, it's gonna name it what I named it. It's gonna give it the description that I gave it and it's gonna allow you to enable or disable this policy. So I if for instance, you wanted to turn this off for a period of time while you were doing maintenance on your servers, you could simply click on this and it would turn this uh policy off so that when alerts did come in, no emails would get sent.
You could also at any time, just simply choose what else you may want it to do by clicking on these other categories here. And of course, anything that's required to be configured will pop up and you will have to configure it. You can of course click on this and delete it at any time and edit it at any time. So this particular critic, this particular alert policy is gonna take critical alerts coming from the devices of the type that I clicked on and it's gonna send an email to me whenever an alert of that type comes in.
That's pretty, that pretty much covers alert policies. You can see that the customer has a lot of functionality with this feature. I hope you enjoyed this video and I hope you have a good day. Thank you.
