SupportAssist for Home PCs

Your automated, proactive and predictive support that you didn’t know you needed

Have you ever wondered about the health of your PC? SupportAssist, Dell’s smart technology pre-installed on your PC, keeps it running like new. It removes viruses, detects issues, optimizes settings, and tells you when updates are needed. For the ultimate support, you can upgrade to Dell Care Premium, which includes SupportAssist technology.

Check out our Getting Started Guide for step-by-step instructions on accessing SupportAssist. For a full breakdown of what you get, check out our user guide.

Download SupportAssist

For customers who want to manage their PC fleet centrally, connect to SupportAssist for Business PCs through TechDirect.

Get issues fixed faster with SupportAssist

SupportAssist for Home PCs is designed to help you avoid troubleshooting and disruptions. SupportAssist:

• monitors your PC’s health, performance, and security – all in one single dashboard
• updates software for peak PC performance
• removes viruses and malware before your system is harmed
• scans your PC to proactively identify issues, informs you if any are found, and automatically starts the resolution process
• predicts hardware issues before they happen, giving you time to back up important photos and files
• keeps your PC connected, stable, and fast by removing unwanted files and tuning network settings

Depending on your level of support, SupportAssist can predict an issue before it happens, giving you time to back up your photos and important files. Predictive issue detection includes hard drives, batteries, and solid-state drives.

Keep your PC updated

SupportAssist automatically scans your PC to find and install any available updates, so your PC is always running at its best. You will also be notified when an update is available. To act, click on the notification, or open SupportAssist and click on Update Software.

Dell Care Premium

Every Dell PC comes with a base warranty. For the ultimate support, upgrade to Dell Care Premium, which includes SupportAssist technology, and provides additional protection from viruses and malware as well as a single dashboard to monitor your PC’s health, performance and security. With Dell Care Premium, you will also have full access to AI technology that predicts issues, informs you, and starts the resolution process, creating a smoother, more reliable, and faster PC experience.

Dell Migrate

Dell Migrate makes it easier than ever to move important files and personal settings from your old PC to your new Dell PC using Dell Data Assistant. Learn more about our migration services and access our step-by-step instructions here.

SupportAssist helps even when you cannot get to the OS

SupportAssist OS Recovery is factory-installed on supported Dell systems and does not require you to purchase any additional service plans. It provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or reset your computer to its factory state. More information is available in the SupportAssist OS Recovery User’s Guide.

Minimum PC Requirements

• Operating system: Microsoft Windows 10 version 1809 or later (64-bit) or Microsoft Windows 11
• Software: NET Desktop Runtime version 6.0.x. See Microsoft .NET 6.0. NOTE: .NET Desktop Runtime version 7.0.x is not supported.
• Hardware: Installed memory—2 GB for Windows 10, and 4 GB for Windows 11; Hard drive free space—1 GB
• Web browser: latest version of Google Chrome or Microsoft Edge
• Network: active Internet connection
• Ports: 5700—to open the SupportAssist user interface, 9012—to communicate with the SupportAssist service, 8883, 8884, 8885, or 8886—to communicate with the Dell support website, 28283—to pair your Dell PC to any other PC for data migration, 28100–28700—to migrate your data to your Dell PC from any other PC
• Endpoints—the PC must be able to connect to the following destinations:
  
  • saservices.dell.com
  • apidp.dell.com
  • apigtwb2cnp.us.dell.com
  • cs-is.dell.com
  • www.dell.com
  • dl.dell.com
  • content.dellsupportcenter.com

Explore more resources

• Join our SupportAssist User Forum
• For some of our frequently asked questions, reference the links below:
  • Support for SupportAssist for Home PCs
  • SupportAssist for Home PCs User Guide
  • SupportAssist for Home PCs Release Notes