SupportAssist for Business PCs

Maximizing productivity for your PC fleet through advanced, AI-driven technology. 

Enhance your ProSupport Suite for PCs experience by connecting to SupportAssist for Business PCs: our AI-powered connectivity technology. When you deploy SupportAssist to your PC fleet and connect to TechDirect, you can access self-healing capabilities with our library of remediation scripts, and you get visibility to your entire PC fleet with telemetry-driven insights. You will also have access to other differentiators including:

• A library of Dell-authored scripts to automate tasks and remediate issues across the fleet.
• Fleetwide proactive and predictive detection for faster issue resolution*.
• Quick analysis of health, application experience, and security scores in a single screen.
• Automate creation and deployment of custom update catalogs for Dell BIOS, driver, firmware, and applications.
• Flexibility to tailor your views and dashboards in TechDirect.

For organizations who wish to manage SupportAssist locally on each PC, you can download SupportAssist for Business PCs here.

Download SupportAssist for Business PCs

A recent report from Principled Technologies revealed that deploying SupportAssist in your ProSupport Plus environment can save up to 641 hours of admin time each year for a 1,000-device fleet. Additional testing found that BIOS, driver and firmware updates can be initiated for an entire fleet in as little as 37 seconds. Go beyond the break/fix support approach and experience the Dell Technologies difference.

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How do I get connected?

To experience the full value of SupportAssist for Business PCs, visit our online portal, TechDirect, and create a new account or sign in with existing credentials. Connecting to TechDirect allows the IT Admin to centrally manage their devices by remotely viewing, managing, and monitoring their PC fleet, maximizing the value of SupportAssist. Check out our Getting Started Guide for step-by-step instructions on connecting to SupportAssist and deploying it to your PC fleet.

Select your language to access our Getting Started Guide

• English
• Korean
• Chinese
• Portuguese
• Italian
• French
• Japanese
• Spanish
• German
• Spanish (LATAM)

If you already individually manage your PCs with SupportAssist for Business PCs, it’s not too late to connect to TechDirect and begin managing your devices centrally. 

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Where can I learn more?

Access our Experience TechDirect simulator to explore SupportAssist features and walk through the TechDirect lifecycle. In this simulator, you can build a self-healing automation script via our library of Dell-authored scripts, review Dell Recommendations for a PC fleet, view proactive and predictive alerts, and more.

You can also attend one of our webinars or register to view a recording. Our webinars show IT managers how to connect and manage their PC fleet with a live demonstration in TechDirect. To see webinars in other languages, click the globe in the upper right-hand corner of the page and select your location, then select Events under the Resources section at the bottom of the page.

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What’s new?

We recently introduced new self-healing capabilities for ProSupport Plus and ProSupport Flex customers. By connecting to SupportAssist for Business PCs, IT admins can remotely execute Dell-authored scripts that automatically correct blue screen errors, thermal issues, and more across their entire PC fleet. Self-healing leverages telemetry and AI-driven SupportAssist technology to optimize PC performance and resolve PC problems without human intervention or end-user disruption.

We are continuously improving and expanding our library of scripts, so you can expect more scripts to come in the future.

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Security is paramount

Your privacy and security are our top priority. SupportAssist securely collects only the information needed to troubleshoot and resolve issues. Our security white paper tackles our top five most asked questions:

• What data does SupportAssist collect?
• How does SupportAssist transport data securely?
• What does SupportAssist do with the data?
• How does SupportAssist store data securely?
• What are Dell Technologies' security practices and policies?

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Customer testimonials

“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices. SupportAssist technology lets us customize rules to automate manual tasks, optimize performance, and remove viruses and malware.” -Amy Remfrey, Director of Technology Support, Phoenix Union High School District

Read our customer case study

Watch our customer testimonial video

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Partner Experience

Our channel partners can harness the full power of ProSupport Suite for PCs. Once connected to SupportAssist, partners can use TechDirect to view and manage the support experience for multiple clients with a personalized dashboard to meet individual client needs and drive productivity.

• Partner Portal
• Partner Experience Webinar
• Deployment Guide for Partners
• Quick Setup Guide for Partners
• Quick Setup Guide for Clients Managed by Partners

Additional resources

• TechDirect - our online, self-service portal
• ProSupport Suite for PCs
• SupportAssist for Business PCs FAQs
• SupportAssist for Business PCs Administrator Guide
• SupportAssist for Business PCs Deployment Guide
• SupportAssist for Business PCs Quick Setup Guide

*Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States. Actual results may vary. Full report:  https://www.principledtechnologies.com/Dell/ProSupport-Plus-comparison-0620.pdf

For supported system and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) and select Supported PCs, or our administrator guide (SupportAssist for Business PCs version for PC fleet management) and select Supported systems. Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities view our administrator guide and select Connect and manage capabilities and Dell service plans. For Premium Suite for PCs capabilities view the user guide and select SupportAssist capabilities and Dell Services plans. Some TechDirect features require SupportAssist connectivity.