Dell Rewards Program Terms
These Dell Rewards terms (“Terms”) between you (“Member”) and Dell Global Business Center Sdn. Bhd. (“Dell”), govern your participation in the Malaysia Dell Rewards loyalty program (“Program”), and set forth all rights, requirements, rules and conditions of your membership and participation in the Program. These Terms are in addition to any other Dell terms that you agree to in connection with your Dell purchase(s) or use of other Dell services. By registering for and participating in the Program, you agree to these Terms, which Dell may update from time to time without prior notice. Dell reserves the right to suspend, modify or discontinue the Program at any time and for any reason and will use reasonable efforts to provide advance notice of any material changes to the Program via Dell My Account (“My Account”) and email. Any information regarding this Program or Rewards (defined below) will form part of these Terms.
Eligibility and Participation Requirements
This Program and associated benefits are available only to individuals who meet the criteria for Program membership as defined by Dell below.
To qualify for the Program and Program benefits, you must be a Consumer, defined as an individual purchasing for personal or household use, or a representative of a Small Business, as defined by Dell. The following categories are ineligible for Program membership:
- Minors, as defined by applicable law in your jurisdiction of residence;
- Representatives of entities that are not Small Businesses, as defined by Dell;
- Public customers;
- Resellers.
If Dell identifies that you fall into one of the above categories or that you have otherwise violated these Terms, your membership may be suspended pending further investigation, and you will not receive any benefits or rewards related to the Program until resolved. If Dell, after appropriate investigation, cancels your membership due to a violation of these Terms or other actual or reasonably suspected misconduct or fraud, Dell reserves the right to invalidate any Program benefits earned prior to termination. Dell further reserves the right to deny membership to any Eligible Customer for any reason.
Without limiting the above, Dell reserves the right, at any time, to verify the validity of Members and to disqualify any Member who tampers with the Program, interferes with Rewards, or undertakes any actions designed to subvert, or is otherwise not in accordance with, these Terms. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
To obtain the benefits of the Program, you must maintain a Dell My Account. There is no charge to establish a My Account. If you don’t already have a My Account, an account will be created for you when you register for the Program. Your My Account is where you will receive information about your rewards, including your current rewards balance and rewards expiration dates and other information, including Program updates and opportunities to redeem rewards. Your My Account must remain updated with a valid email address, and you acknowledge that Dell may communicate with you via that email address regarding updates to the Program and your rewards. You acknowledge that all data provided in connection with your My Account and the Program will be collected and used in accordance with Dell’s Privacy Statement. Your name, contact information and transaction history will only be used in relation to your My Account and Dell Rewards account. You are responsible for maintaining the security of your My Account and My Account password. This program is a location-based program. If you decide to participate in the Program from multiple locations, you must have or create a My Account in each location using a different email address for each My Account. Dell Rewards accounts are unique to individual email addresses and cannot be combined or transferred.
Communications and Preference ManagementCommunications related to the Program fall into the following categories:
- Program and Account Communications (Required for program participation): Communications necessary to administer the Program.
- Rewards Promotional Communications (Optional): Communications related to promotional offers or incentives.
- General Dell Marketing Communications (Optional): Communications unrelated to the Program.
Opting out of optional promotional communications will not affect your ability to participate in the Program or receive Program benefits.
For Dell Rewards Members, you may manage your preferences for such communications, including withdrawing any consent you may have provided or opting out of marketing communications, at any time without affecting your participation in the Program.
Program Participation Cancelation and Updates
Program participation is always voluntary.
- If you want to deactivate your Dell Rewards membership, click here. You will forfeit all rewards currently in your account.
Earning Rewards
As a Member of the Program, you are eligible to earn rewards in the following ways: shopping directly with Dell at www.Dell.com/en-my, engaging with select Dell content, and other methods that may be communicated by Dell from time to time. Rewards are typically deposited into your My Account within 30 days (usually when your order ships).
You can receive up to 3% of the Dell product purchase price before tax and delivery in rewards per transaction for purchases made in Malaysia online Dell Store at www.Dell.com/en-my. Rewards are issued in RM50 rewards increments. The total amount of rewards that can be earned each Dell fiscal quarter shall not exceed RM7,500. (The Dell fiscal calendar begins in February.) Rewards can be earned in the following ways:
- Purchases from Dell. Rewards can be earned on most purchases directly from Dell at www.Dell.com/en-my (excluding purchases from Dell Outlet & Dell Premier and select third party products and other exclusions as determined and communicated by Dell). The total number of rewards available per product purchased varies. The number of rewards that can be earned per product and total rewards available per order total will be displayed on Dell.com shop pages and in cart and checkout. Not all products are eligible for rewards, and selected products may earn extra rewards.
- Engagement with Dell. Rewards can also be earned through various methods of engagement with selected Dell content, such as logging in to your My Account, responding to Dell surveys or opting-in to Dell marketing communications. Dell may place limits on the number of times you may earn rewards for such engagements (e.g., Members only earn rewards for one My Account login per week) and these limits will be communicated to Members at the time the rewards offer is communicated.
Certain orders are not eligible for rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Dell Outlet purchases do not qualify for rewards. Dell reserves the right to add, modify or discontinue any rewards earning opportunities any time in its sole discretion.
Rewards Expiration
Rewards will expire at 11:59 PM Malaysia Time (MYT) on the last day of the 6th month following the month the purchase was made, treating rewards issued in different months using a FIFO (First-In, First-Out) method. This means that each month is considered a separate bucket, and all rewards earned during that month will expire on the last day of the 6th month after they were earned. For example, if you earn 100 rewards during the month of January (i.e. 1st January through to 31st January), these rewards will expire on July 31st of the same year. If you earn 200 rewards during the month of February, these rewards will expire on August 31st of the same year, and so on. Dell will send you notices reminding you of your rewards. It is your responsibility to keep track of your Rewards expiration dates. Please note that Rewards can only be redeemed before their expiration date, and expired rewards cannot be reinstated. Additionally, from time to time, Dell may offer special promotions that may have different Rewards expiration dates, which will be clearly communicated to you at the time of the promotion. These promotional expiration dates may differ from the standard expiration dates outlined above, and it is your responsibility to review and understand the terms and conditions of each promotion. Rewards can only be redeemed before their expiration date, and expired rewards cannot be reinstated.
