TPM stands for a Trusted Platform Module and a TPM Chip is a built-in security feature that goes beyond regular security software. It is designed to enhance protection and can also help keep your Dell computer running well.
Which Dell models have TPM? Quite a few systems have TPM technology installed on their motherboard: Latitudes, E Series, Optiplex, Precision mobiles, XPS and Alienware, Vostro and Venue. Check out the description to see the complete list of model details.
What do I need to run the TPM? TPM 2.0 requires the BIOS to be set to “UEFI” and not to “Legacy” and Windows must be 64-bit. What can I do if I have issues running the TPM? Go into the “Device Manager” and look under “Security devices” to see if the TPM is present or not. If it is present, then press the “Windows” key and the “R” key.
This will open the “Command Prompt” window, then type “tpm.msc” and click “OK”. In the “TPM Management” console, check for the “Status” to be “ready for use”. If the TPM is not shown in the “Device Manager”, or the “Status” is “not ready” in the “TPM Management” console, do the following: reboot the computer and press the “F2” key at the Dell logo screen to enter system setup, click on “Security” in the “Settings” menu, then click on the “TPM 1.2 Security” or the “TPM 2.0 Security” option in the “Security” menu.
If the TPM section is missing from the BIOS, check your Dell order, because your PC might have been ordered with TPM disabled. Next, make sure both the “TPM On” and “Activate” are checked. Additionally, ensure that “Attestation Enable” and “Key Storage Enable” are also checked, for this is the proper TPM functionality.
Now go back and look in the “Device Manager” to see if the TPM is there. If it isn’t, then you will need to clear the TPM and update to the latest TPM firmware. Press the “Windows” key and then type “powershell” in the search box. Right-click “PowerShell” and select “Run as admin”. Next, type the following PowerShell command: “disable-tpmautoprovisioning” and hit enter.
Confirm the result of the auto provisioning as “Disabled”. Now press the “Windows” key and the “R” key again and enter the command “tpm.msc” again.
This time, on the right-side “Actions” pane, select “Clear TPM”, reboot your computer, then press “F12” and when prompted, proceed with clearing the TPM. Once you’ve done all that, go to dell.com/support, enter the service tag or use “Detect PC” and select “Drivers & Downloads”.
Choose the correct operating system and then select the security category from the available driver menu. Look for the “Dell TPM 2.0 Firmware Update Utility” or the “Dell TPM 1.2 Update Utility” in the menu.
If the TPM is still not visible in the “Device Manager” or the “Status” in the “TPM Management” console is still not being shown as “ready”, then contact Dell Tech Support and explain the situation, so they can help you with what course of action to take next.
However, if you get the message in the management console that the TPM is “ready for use with reduced functionality”, this means that the system has been re-imaged without clearing the TPM. Therefore, you will need to follow the steps to clear and update the firmware, as demonstrated earlier in this video.
In addition, you should also go back and check the BIOS to see if the TPM settings are correct. At this point, if the issue persists, do these three things: clear the TPM, reload Windows, verify in the management console that the TPM is on and ready for use.
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