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How to Uninstall and Reinstall the Alienware Command Center

Summary: Resolve Dell Alienware Command Center issues with step-by-step uninstallation and installation instructions. Ensure smooth operation of lights, fans, and apps.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Supported Systems:

  • All Alienware Systems

How to Uninstall the Alienware Command Center.

Duration: 03:44
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

How to Install Alienware Command Center on non-Alienware systems.

Duration: 02:51
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

How to uninstall Alienware Command Center

NOTE: The following steps require to be performed with an Administrator account. Ensure that you are logged in as an administrator on your computer.

  1. Uninstall Alienware Command Center from Program and Features.

    1. Press and hold the Windows (Windows Button) key, and then press the Q key.

    2. In the Search box, type programs and features.

    3. Select Add or remove programs (Control panel) in the list of programs.

    4. Locate Alienware Command Center in the list.

      • In Windows 11, select the three dots to the right of Alienware Command Center, and then select uninstall and follow the prompts.
      • In Windows 10, select Alienware Command Center, and then select uninstall and follow the prompts.

  2. Launch the Run Command and delete the Alienware folders.

    1. Press and hold the Windows (Windows Button) key, and then press the R key.

    2. Type %appdata% and press Enter.

    3. Delete any Alienware Folder. If there is no folder, continue.

    4. Type %programdata% and press Enter.

    5. Delete any Alienware Folder. If the folder is not there, continue.

    6. Go To C:\Program Files\Alienware\.

      Older versions of the command center are under C:\Program Files (x86). Check both folders.

    7. Delete the Command Center Folder Only.

    8. Go to the Documents Folder (My Documents on Win 7).

    9. Delete the AlienFX and Alienware TactX Folders.

    10. Restart the computer.

    See the How to install Alienware Command Center section for the steps to install the latest version of Alienware Command Center.

How to install Alienware Command Center

  1. Browse to the Dell Drivers & Downloads website.

  2. Identify your Dell product.

    • Click Download and Install SupportAssist to Autodefect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions
    • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
    • Or, click Browse all products to manually select your Dell product from the catalog.

  3. Click Check for Updates to allow Dell to automatically find driver updates for you.

    NOTE: When updates are found, select Download And Install and follow the prompts.

  4. Alternatively, you can manually locate and download the drivers.

    1. Click Find drivers.

    2. Use the drop-down menu under Operating System and select the operating system that is installed on your Dell computer.

    3. Use the drop-down menu under Category and select the Application category.

      NOTE: To view drivers for your Dell computer, select This Device:

    4. Click the Download button next to the Alienware Command Center Application and save the file.

      NOTE: Make note of the location where the file were downloaded.

    5. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.

    6. Double-click the .exe driver installation files that you downloaded and follow the on-screen instructions to complete the installation process.

    7. Follow the on-screen instructions to complete the installation process.

    8. After the installation is complete, restart the computer.

NOTE: When you experience an error 1603 while trying to install the Alienware Command Center, see Dell Knowledge Base article Alienware Command Center (AWCC) crashes to installation error 1603 and fails to install.

See these Dell Knowledge Base articles for related information:

Additional Information

Out of Warranty support Out of warranty? No problem Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage are not applicable.

Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Command Center, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H , Alienware Mechanical Gaming Keyboard | AW310K, Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Tri-Mode Wireless Gaming Mouse AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Alienware, G Series, G Series, Alienware, Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Mouse AW320M, Alienware Pro Wireless Gaming Keyboard, Alienware Pro Wireless Gaming Mouse, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H, Alienware Wireless Gaming Mouse AW620M ...
Article Properties
Article Number: 000178439
Article Type: How To
Last Modified: 01 Apr 2025
Version:  21
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