Dell Premier: eSupport - Order Status

Table of Contents
 

• How to Access Order Status on Premier
• Available information
• Filter and Search options
• Customizable views and Export capability
• Getting access to the Order Details page
• Other Actions - View Packing Slips, Invoices, or process a return
• Contact our experts for post order inquiries (Customer Support)

United States only: View the experience available on US Premier pages, excluding US Federal and US Channel.

How to Access Order Status on Premier

To check your Order Status, perform the following steps:

1. Sign in to your Premier Page
2. Access the tool by clicking "Order Status" from the quick access strip on the home page, the top navigation menu, or your Account page

Figure 1: Order Status link location

Available Information

You should have access to all your orders within the last two (2) years that have a status of Received, Confirmed, In Production, Build complete, Shipped, Delivered, or Canceled.
 

If you do not have the Order Status link on your Premier page, or if you are missing a Customer Number from the list, contact your Dell Account Team to have this enabled for you. 

 
Figure 2: Online Order Status page
 

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Filter and Search

The Premier Recent Order application allows you to filter and search by: (Figure 3: Filtering options)

• Order Number, your own PO number, or Dell Purchase ID
• Customer Number - displays the customer numbers associated to your company's Premier page- If you are missing a customer number from this list, contact your Dell Sales Team to have it enabled for you.
• Status of the Order - Received by Dell, Confirmed, In Production, Build complete, Shipped, Delivered, or Canceled.
• Order Activity helps to filter by activities such as part shortage hold, revised delivery date, and invoiced order.
• Timeframe (Last 7, 14, 45, 90 days, last 6 months, past 1 year, and past 2 years)
• From Date to Date gives you the ability to select your start and end dates and get a custom report

Figure 3: Filtering options

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Customizable views and Export capability 

The default and non-default columns for the Premier Recent Orders application are: (Figure 4: Available views and export capability)

• Order Date
• Order Number
• PO Number
• Product Description
• Status
• Delivery 
• Activity

Using the expanded view, you can access additional information such as packing slip, number of boxes, number of service tags for each order....

Using "Customize Columns," you can change your view by selecting seven fields from a list of 30+ options and save it to your profile.

When clicking the "Export" button, all the fields can be exported into an Excel report. The first 2,000 records are downloaded instantly; for anything beyond that number of records, the report is available in a new link 'View Downloads."


Figure 4: Available views and Export capability

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Getting access to the Order Details page

When you click any order number link, or "Items Ordered" or even "Service Tags," the application shows you the details of the order including but not limited to (Figure 5: Order Details page)

• Billing and Shipping details
• Estimated Delivery Date
• Item
• Item number
• Order Details (Order date, Order Number, Customer Number, and Dell Purchase ID)
• Order Status
• Order Summary
• Quantity
• Tracking Information

The progress bar at the top allows you to quickly view the status of your order.
 

Figure 5: Order Details page

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Other Actions (Packing Slip, Order Invoice, and Order Returns)

The "Action" section at the right of the page provides you with useful links so that it is easier for you to manage your orders from start to finish. (Figure 6: Other Actions)

• Subscribe to Notifications: Opt in to receive notifications about an order, until delivered
• View Packing Slip: Retrieve your packing slips in a pdf format
• View invoice: Retrieve an electronic copy of your invoice in a pdf format
• Cancel Order (not available in all countries): You will need permission to cancel an order - Contact your account team.
• Contact Customer Support: Contact our Support experts

Figure 6: Other Actions  

Contact our experts for post-order inquiries (Customer Support)

Click the new “Contact Support” icon (1) located in your order status list.

Figure 7: Contact Customer Support

Select the issue type from the list provided. Based on the selected topic, we suggest the best support options. If these options are not what you are looking for, you can call us and get connected with a support agent for help.

Alternatively, you can directly submit a request. Complete the required fields and submit the form. Once submitted, an agent will promptly contact you.

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Notes

1- This experience is currently not applicable to Global Portal pages.

Capabilities may vary by country and assigned Premier user roles.

If you have questions or need assistance, engage the Premier Support Teams.