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LTO7 not recognized under Windows Server 2008, 2012 or 2012 R2

Summary: LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager. This article provides a workaround to manually install the driver to have the LTO7 correctly displayed under Windows 2012. ...

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Symptoms

Issue:


LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager.
This article provides a workaround to manually install the driver to have the LTO7 correctly displayed under Windows 2012.
 

 

SLN304370_en_US__1icon LTO7 is not supported under Windows Server 2008, update to Windows 2012 is needed.

 

 

Solution

1) Install HBA adapter/controller firmware. The package file can be download on the LTO-7 download page ("SAS non-RAID" directory)

2) Install the Windows hotfix https://support.microsoft.com/en-us/kb/3095711 (external link) : Update to support LTO-7 tape drives in Windows Server

3) Install LTO7 driver using the package install_nonexclusive.exe

Cause

-

Resolution

-

Affected Products

PowerVault LTO7, PowerVault TL2000
Article Properties
Article Number: 000125661
Article Type: Solution
Last Modified: 27 Sep 2021
Version:  4
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