This article will walk you through the process of updating the Venue 11 desktop docking station Firm Ware version 41.19. These instructions will also be available to the customer during the install process.
Firm Ware file name: Dell Desktop Dock FW Update A02
Firmware update tool will launch once "Install Now" button is pressed in the Dell Desktop Dock Firmware Update Set Up Instructions page
Click Update to continue.
The following only appears when attempting to update to the same or earlier version of firmware compared to what is currently in the Dell Desktop Dock.
This will not appear if you are updating from an earlier version to a later version
Click Yes to confirm and continue.
The upgrade process will start. A percentage bar will show update progress and the current operation is displayed in the box below the progress bar.
The update takes approximately 1 minute to complete the 6 operations to update your firmware.
When complete, the following message will be displayed
"Firmware update successful! Please remove power from your docking station for 15 seconds and then apply power again for changes to take effect."
To complete the update process, remove the power connector to your Dell Desktop Dock for 15 seconds, then plug the connector back in.
Congratulations, your desktop dock firmware update is complete. You may close any remaining windows opened during the update process.
Troubleshooting
If update window shows ERROR or the update Fails:
Your Tablet internal LCD is not currently set as primary display. You must ensure that the Tablet internal LCD is set to primary display.
You do not currently have an external display powered on and attached to the Dell Desktop Dock set as primary display. You must ensure that an external monitor is attached to the DP and/or HDMI connector.
Then unplug A/C power from the dock for 15 seconds then retry the FW installation.(???)
3. Dell Desktop Dock Power error
This can occur if:
- Power to the desktop dock was disconnected before update completed
- The Tablet is undocked from the Dell Desktop Dock before update completed.
- The Tablet goes to Standby, Restarts, or screen blank before update completed.
The result is no display on the attached external monitor.
To recover, unplug power from the Dell Desktop Dock for 15 seconds, then retry the update tool.