Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

PowerStore Alerts: Drive Encryption Alerts

Summary: This article details error alerts generated to help identify issues, explaining the different possible causes and the relevant solutions.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.

 

SLN317239_en_US__1icon Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

 

 

Alert ID XMS_SSD_ENCRYPTION_STATUS_SUPPORTED_LOCKED_FOREIGN
Alert Text Foreign SED drive reported
Error Code 0x00301506
Description When the PowerStore system cannot take ownership of a SED drive, it reports this alert.
Resolution Cause
When a drive is owned by a system it is assigned a unique PIN for that system. If it is moved to a new system, the new system cannot take ownership, and thus reports this alert.

Solution
In the PowerStore Manager use the "repurpose drive" button in the Hardware card. Input the 32 character PSID printed on the drive label. Contact technical support for further assistance.
 

 

Alert ID XMS_SSD_ENCRYPTION_STATUS_SUPPORTED_LOCKED_OUT
Alert Text SED drive failed to authenticate by the PowerStore system
Error Code 0x00301505
Description This alert is reported when the PowerStore system cannot properly authenticate with a SED drive.
Resolution Cause
The alert is raised when the process of configuring a drive is interrupted and the system is unable to authenticate the drive and resume the configuration process.

Solution
Reseat the offending drive. For directions on removing and reinserting the drive, see the PowerStore Installation and Service Guide in the PowerStore Info Hub on how to replace a faulted drive. Please contact technical support for further assistance.
 

 

Alert ID XMS_SSD_TCG_COMPLIANCE_TCG_NONCOMPLIANT
Alert Text NON-TCG compliant drive reported
Error Code 0x00301602
Description This alert is reported when the PowerStore system cannot properly communicate with a drive using the TCG discovery command. This drive will not be used by the PowerStore system.
Resolution Cause
When a non-PRO drive is inserted into a PowerStore system and it cannot respond to basic TCG discovery inquiry this alert is raised.

Solution
Remove and replace the offending drive. See PowerStore Installation and Service Guide in the PowerStore Info Hub on how to replace a faulted drive. Contact technical support for further assistance.
 

 

Cause

   

Resolution

   

Affected Products

PowerStore
Article Properties
Article Number: 000132286
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.