Article Number: 000127711
PowerStore Alerts: Enclosure States
Summary: XMS_JBOD_CONTROLLER_FRU_STATE_DISCONNECTED, (0x00308204), XMS_JBOD_CONTROLLER_FRU_STATE_FAILED, (0x00308203), XMS_JBOD_CONTROLLER_HEALTH_LEVEL_LEVEL_6_CRITICAL, (0x00308410), XMS_JBOD_CONTROLLER_HEALTH_LEVEL_LEVEL_5_MAJOR, (0x0030840F) ...
Article Content
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.
Note: Can't find the information you need? Let us know via the feedback form at the bottom of this article.
| Alert ID | XMS_JBOD_CONTROLLER_FRU_STATE_DISCONNECTED |
| Alert Text | Bus <bus_num> enclosure <encl_num> <side A/B> is disconnected. |
| Error Code | (0x00308204) |
| Resolution | Cause An expansion enclosure controller is disconnected. Solution 1. Verify via visual inspection that the LCC is properly inserted. 2. Verify via visual inspection that the cables into the LCC are properly connected. 3. If the issue persists, please contact Technical Support for further assistance. The current policy regarding parts replacement can be found in the KB SLN321239. |
| Alert ID | XMS_JBOD_CONTROLLER_FRU_STATE_FAILED |
| Alert Text | Bus <bus_num> enclosure <encl_num> <side A/B> has failed. |
| Error Code | (0x00308203) |
| Resolution | Cause An expansion enclosure controller is failed. Solution 1. Verify via visual inspection that the LCC is properly inserted. 2. If the issue persists, please contact Technical Support for further assistance. The current policy regarding parts replacement can be found in the KB SLN321239. |
| Alert ID | XMS_JBOD_CONTROLLER_HEALTH_LEVEL_LEVEL_6_CRITICAL |
| Alert Text | Bus <bus_num> Enclosure <encl_num> <side A/B> health status is faulty. Immediate attention is required. |
| Error Code | (0x00308410) |
| Resolution | Cause An expansion enclosure controller has a Critical health level fault. Solution 1. Verify via visual inspection that the LCC is properly inserted. 2. Verify via visual inspection that the cables into the LCC are properly connected. 3. If the issue persists, please contact Technical Support for further assistance. The current policy regarding parts replacement can be found in the KB SLN321239. |
| Alert ID | XMS_JBOD_CONTROLLER_HEALTH_LEVEL_LEVEL_5_MAJOR |
| Alert Text | Bus <bus_num> Enclosure <encl_num> <side A/B> health status is problematic. Attention is required. |
| Error Code | (0x0030840F) |
| Resolution | Cause An expansion enclosure controller has a Major health level fault. Solution 1. Verify via visual inspection that the LCC is properly inserted. 2. Verify via visual inspection that the cables into the LCC are properly connected. 3. If the issue persists, please contact Technical Support for further assistance. The current policy regarding parts replacement can be found in the KB SLN321239. |
Article Properties
Affected Product
PowerStore
Last Published Date
21 Feb 2021
Version
3
Article Type
Solution