Article Number: 000125540
PowerStore Alerts: I/O Module Alerts - BaseEnclosure Node IoModule, EmbeddedModule, 4PortCard, Initiator CHAP Alerts
Summary: This article discusses I/O Module and Initiator CHAP alerts.
Article Content
Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
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Cause
Cause is mentioned in Resolution section under respective alerts.
Resolution
| Alert ID | XMS_IOM_FRU_COMP_STATUS_INCOMPATIBLE |
| Alert Text | Component part number %(part_number) does not match with the expected part number %(expected_part_number) for this slot. |
| Error Code | (0x0030a204) |
| Resolution | Cause This may occur after the IoModule/EmbeddedModule/4PortCard has been replaced, if the new FRU is not the same (or compatible) with the original. Solution The IoModule/EmbeddedModule/4PortCard should be replaced. Contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_COMP_STATUS_UNIDENTIFIABLE |
| Alert Text | Component serial number is not readable by the software. |
| Error Code | (0x0030a205) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard resume information is not readable by the software. Solution The IoModule/EmbeddedModule/4PortCard should be replaced. Contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_COMP_STATUS_UNSUPPORTED |
| Alert Text | Component with part number %(part_number) is not supported. |
| Error Code | (0x0030a202) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard is not supported for the current software version running on the system. Solution The IoModule/EmbeddedModule/4PortCard should be replaced. Contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_COMP_STATUS_UNEXPECTED |
| Alert Text | An unexpected component was found. |
| Error Code | (0x0030a206) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard is found in a previously otherwise empty slot for that node. Solution The extraneous IoModule/EmbeddedModule/4PortCard should be removed from that node. Please contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_COMP_STATUS_MISMATCHED |
| Alert Text | Components inserted in each node of the appliance do not match. |
| Error Code | (0x0030a203) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard present in the particular slot on the current node does not match with the IoModule/EmbeddedModule/4PortCard present in the same slot on the peer node. The same issue when detected by the service script svc_diag list --icw_hardware will have the error "ICW Health Check error --"I/O Module Consistency Check: Failed"".The same issue is seen on ' svc_diag list --icw_hardware' output, on the service container, as "I/O Module Consistency Check = Failed"Solution It is important that the IoModule/EmbeddedModule/4PortCard be identical on both nodes. Please contact Technical Support for corrective action. |
| Alert ID | XMS_IOM_FRU_STATE_DISCONNECTED |
| Alert Text | Node's IOM %(iom_index) is disconnected from the cluster. |
| Error Code | (0x00309204) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard is physically removed or improperly seated in the system. Solution A re-seat of the relevant IoModule/EmbeddedModule/4PortCard while the node is powered off is required. The re-seat operation is the "replacement" of a component with itself. The replace procedures are found in the "Installation and Service Guide". If the issue persists, replace the IoModule/EmbeddedModule/4PortCard with a new one, based on the guide referenced above. Please contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_POWER_STATUS_FAILED |
| Alert Text | Component failed to power up. |
| Error Code | (0x0030aa04) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard has a fault and has failed to power up. Solution Replace the IoModule/EmbeddedModule/4PortCard unit. Contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_POWER_STATUS_OFF |
| Alert Text | Component is currently powered off. |
| Error Code | (0x0030aa03) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard is currently powered off. For the case of IoModule, it can also occur if the IoModule was re-seated while the system was still live. Or if it was inserted into the live system, and was awaiting a node reboot to get powered on. The same issue is seen on 'svc_diag list --icw_hardware' output , on the service container under Node A|B FRU Status as: Off | <Embedded Module|Embedded Module|Embedded Module>|Embedded Module1> | 0x8b81and/or as " IO Module Consistency Check = Failed"Solution Reboot the node to see if the IoModule/EmbeddedModule/4PortCard powers on. See Powering Down and Reboot Procedures Guide for instructions on performing the reboot. If the power on is not successful, then replace it. Contact Technical Support for further assistance. |
| Alert ID | XMS_IOM_FRU_STATE_FAILED |
| Alert Text | Node's IOM has failed. |
| Error Code | (0x00309203) |
| Resolution | Cause This may occur if the IoModule/EmbeddedModule/4PortCard has failed and has been marked as faulted by the system. The same issue is seen on 'svc_diag list --icw_hardware' output on the service container in the section Node A|B Fault Status Register as one or more of the following: FLT | Embedded Modulewhich may even be accompanied by FLT | NodeSolution If it is the IoModule that has failed, then replace the IoModule. Contact Technical Support for further assistance. If multiple FRUs are indicted, then see SLN320676. If it is the 4PortCard that has failed, then replace the 4PortCard. Contact Technical Support for further assistance. If multiple FRUs are indicted, then see SLN320676. If it is the EmbeddedModule that has failed or multiple FRUs are indicted, then see SLN320676. |
| Alert ID | XMS_INITIATOR_CHAP_CLUSTER_AUTHENTICATION_TRUE |
| Alert Text | Mutual CHAP is enabled, but not configured for some initiators. |
| Error Code | (0x00301C01) |
| Resolution | Cause Initiator is not available until credentials are assigned. Solution Configure authentication credentials for the initiators. Otherwise, a failure will occur when an initiator is disconnected and then re-connected. |
| Alert ID | XMS_INITIATOR_CHAP_AUTHENTICATION_TRUE |
| Alert Text | CHAP is enabled, but not configured for some initiators. |
| Error Code | (0x00301D02) |
| Resolution | Cause Initiator is not available until credentials are assigned. Solution Configure authentication credentials for the initiators. Otherwise, a failure will occur when an initiator is disconnected and then re-connected. |
Article Properties
Affected Product
PowerStore
Last Published Date
08 Jul 2022
Version
4
Article Type
Solution