Self-service IT

Uncovering Success with Dell Premier: Empowering Customers with Self-Service Capabilities

Enabling customers to take their procurement into their own hands and unlock their full potential of their modern workplace.
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In today’s rapidly evolving business landscape, organizations are seeking innovative solutions to streamline their operations, enhance productivity and meet the diverse technology needs of their employees. In order to address disruptions, businesses must revolutionize how they operate. At the forefront is the need for the right technology to help respond to quick change and make digital transformations seamless.

To address these needs, we have our innovative eProcurement solution: Dell Premier. Premier empowers our customers to unlock the full potential of their modern workplace, while taking procurement into their own hands with self-service capabilities.

We chose Dell Premier to modernize our office and have been impressed with both the process and prices. We’re able to build purchases to address the needs of various users within our established computing tiers. So, when we place an order, the right equipment arrives ready to go.

– Kyle Schlosser, IT and Infrastructure Manager, Croptimistic Technology Inc.

Seamless Self-Service Options

A high-level overview of Premier features customers can easily leverage and manage their business:

  • Full catalog. A simple and straightforward purchasing experience. By accessing a customer’s full catalog of Dell’s end-to-end portfolio of technology products and solutions at their negotiated price, they can empower their workforce to find the latest technology for their business needs whenever they want.
  • Standard configurations. Access customized product bundles at their negotiated price. Allows customers to shop compliant products approved by your business and streamline repeat purchases, while maintaining costs and responding to PC lifecycle demands.
  • Post-order management capabilities. Manage your end-to-end procurement lifecycle from a central location. Seamlessly track orders, access invoices, build customizable reports and manage your devices for the latest service agreements and upgrades in your account page at any time.* Ensure your fleet of technology is always up to date and adhering to your business needs.

We cut ordering cycle times for in-country Dell Premier users by as much as 95% or more. Before, ordering PCs could take as long as 10 days, start to finish with approvals and all. Now it takes them as little as 30 minutes. And they can track their own orders instead of contacting me or my team, freeing my time for more valuable work. I’m saving about an hour a day thanks to this user self-service capability.

– Gavin Clements, Global Platform Lead at Zurich Insurance

The Benefits of Self-Service for Your Business

  • Streamlined procurement processes. Reduce the time and effort required to purchase technology via digital and automated processes; while eliminating rogue spending, enhancing productivity and better allocation of IT resources.
  • Increased flexibility. Businesses can choose from a wide range of devices and configurations, allowing them to tailor their technology solutions to their specific needs. This leads to increased flexibility, improved collaboration and better employee productivity.
  • Enhanced security. With secure ordering and real-time order tracking, Premier can help businesses protect their IT assets and data in an authenticated platform.
  • Improved customer satisfaction. Providing employees with self-service options that allows them to purchase the technology they need, at their own pace. This leads to improved customer satisfaction, as employees can quickly and easily access the tools, they need to do their jobs effectively throughout the entire procurement lifecycle.

We can tender for new projects more effectively using Dell Premier to quickly calculate the costs of bringing in the right technology to support project teams.

– Yusuf Basith, Head of IT,  Sonovision India

Dell Premier’s self-service capabilities have revolutionized the way organizations navigate the modern workplace. By leveraging full catalog options, standard configurations, post-order management capabilities and streamlined workflows, customers have achieved remarkable success. Dell Premier empowers organizations to optimize efficiency, inspire creativity and unlock their full potential in the ever-evolving business landscape.

Learn more about Dell Premier and get started today.

*Online capabilities may vary by country. Contact your account team to learn more.

Adrienne Foley

About the Author: Adrienne Foley

Adrienne is a global messaging lead on the CSG Solutions marketing team. She drives content syndication, strategy and brand continuity for Dell Premier - our online platform that simplifies the IT procurement process for our commercial customers and partners. Additionally, she's involved in driving her team's executive briefing program presence and evolving their thought leadership strategy. As someone who has always pushed herself out of her comfort zone, she has enjoyed working and living abroad in Japan, Italy and Spain. Her drive for diverse experience includes her career in marketing - ranging from leading digital media campaigns for consumer and small business customers, partner marketing, business development, and currently branded content and messaging for our commercial customers. She is an active mentor for upcoming marketing talent at Dell Technologies, and hopes to be able to lead and inspire a team of dedicated marketers in the future. She holds a dual degree in Communication & Linguistics from University of California San Diego and an MBA from Boston University.