Intel® Core™ Ultra Processors
Learn More about Intel

Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.
Businesswoman in Office With Mountain View

Support Options for Windows Home

Monthly subscriptions are now available for Premium Support and Premium Support Plus.
Features Basic Support Premium Support Premium Support Plus
Accidental Damage service for repairs and part replacement due to drops, spills, and surges Optional Optional
Personalized hardware and software support by phone, chat, and online Business hours 24/7 24/7
On-site repair at home, school or work when needed Varies 1-2 Business days 1-2 Business days
Domestic and International travel support
AI-driven virus and malware removal
Fix problems before they occur

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic Support ProSupport ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues
Automated PC optimizations
Custom catalogs for remote BIOS, driver and firmware updates
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores
System-level performance and utilization metrics
Proactive and predictive hardware alerts with auto dispatch
BIOS, driver, firmware and application version tracking for compliance
Support essentials Technical support with AI-driven troubleshooting tools Business hours 24x7 24x7
In-region ProSupport expert assistance for hardware and software issues
Priority Access
Next business day on-site repair1 Varies
Service Account Manager (SAM) for account reporting and planning
500 system minimum
Keep Your Hard Drive Service
Accidental damage coverage2
Extended Battery Service Optional
Intel® Core™ Ultra Processors
Learn More about Intel