Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment

Name: Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment
Brand: Liebert Corp
SKU: a7443110

$565.00

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Manufacturer part 2YGLD-ACS16PT | Dell part A7443110 | Order Code a7443110 | Vertiv

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When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Extended Warranty is available for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 16 port models. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.

Tech Specs

General

Service Included

Advance parts replacement

Location

Shipment

Return Shipment

At customer expense

Full Contract Period

2 years

Response Time

Next business day

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - advance parts replacement - 2 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4

Compatibility Information

Designed For

Cyclades ACS Console Server ACS16, ACS16 NEBS

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Avocent Hardware Maintenance Gold - extended service agreement - 2 years - shipment

Tech Specs