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Secure Connect Gateway

Secure Connect Gateway

Overview

Our secure connect gateway technology – with flexible deployment for small and large-scale enterprise environments – handles even more telemetry data and actions without missing a beat. SupportAssist Enterprise and Secure Remote Services capabilities are now part of secure connect gateway.

Introducing services technology

Stay ahead of disruptions with effortless support

Connect Dell Technologies hardware and software via secure connect gateway or directly to put our unique integration of smarter AI, automated support and real-time analytics to work for you,

Unlock richer insights to streamline your workday

Get prescriptive recommendations for parts replacement, connectivity and code levels in your MyService360 analytics dashboard for connected Dell Technologies storage, data protection and converged systems.

What We Offer	Ideal for	What You Get
Secure Connect Gateway 5.x Virtual Edition Container Edition	Data storage, servers, networking, CI/HCI and data protection solutions Note: New users of gateway editions must open a business account at Dell.com/Support Tip: Learn about real-world configuration scenarios	Virtual appliance: VMware Virtual appliance: Microsoft HyperV Containers: Docker, Podman and Kubernetes
Secure Connect Gateway 5.x Application Edition	PowerEdge, IDRAC, PowerSwitch, WebScale, PeerStorage, Equalogic, Compellent, Fluid File System and PowerVault solutions. Tip: Learn about real-world configuration scenarios	Windows Enterprise management on servers Linux management on servers
OpenManage Enterprise Services plugin	PowerEdge servers. Tip: Learn about real-world configuration scenarios	The technology implemented as a plugin for OpenManage Enterprise environment

Next-gen software updates for legacy code are now under a common nomenclature – secure connect gateway

Documentation	Ideal for	What You Get
Secure Connect Gateway 5.x Virtual Edition Container Edition	Data storage, servers, networking, CI/HCI and data protection solutions. Note: New users of gateway editions must open a business account at Dell.com/Support. Tip: Learn about real-world configuration scenarios	Base features: Virtual appliance or container versions User interface for centralized monitoring Alert/telemetry transfers and remote session audit Remote support enabled for eligible products Email notifications APIs for integration with preferred tools Ability to cluster multiple gateways for high availability and failover Optional policy manager software for advanced security
Secure Connect Gateway 5.x Application Edition	PowerEdge, IDRAC, PowerSwitch, WebScale, PeerStorage, Equalogic, Compellent, Fluid File System and PowerVault solutions. Tip: Learn about real-world configuration scenarios	Base features: For non-virtualized environments User interface for centralized monitoring Alert/telemetry transfers and remote session audit Email notifications APIs for integration with preferred tools

Hear from our experts on secure connect gateway technology

Podcast Maximizing data center uptime with intelligent support

Learn about our support features, deployment options, security architecture and common configuration scenarios

Listen to IT infrastructure episode Listen to PowerEdge episode

Video Connectivity features and benefits

Get more from your support contracts for connected devices and gain value from connectivity beyond support

Watch video

Video Security architecture and features

Get answers to common questions on how we integrate data protection and threat prevention measures

Watch video

Technicians with laptop checking server in data centre

Video Security configuration scenarios

Examples of how real-world deployments can be flexibly configured for large and small-scale environments

Watch Video

Explore Secure Connect Gateway Technology

We walk you through new installations of the virtual appliance and application editions. Preview container edition installations for Docker, Podman and Kubernetes environments. Tour the on-premise gateway management dashboard. Explore the policy manager features for the virtual and container editions.

Interactive technical demo

IT leaders value AI-powered connectivity technology from IT service providers

62%

62% of IT leaders improved IT productivity by replacing manual routines with automated support

57%

57% of IT leaders leverage connectivity technology to accelerate issue resolution

50%

50% of IT leaders leverage connectivity technology to shift IT teams from maintenance to innovation

Getting started with connectivity

Learn about the steps and resources to set up gateway connectivity for enterprise hardware and software.

Read Guide

Connectivity FAQs

Get answers to help you select and deploy the right secure connect gateway option for your needs.

Learn more

Technical resources for connectivity

Get technical documentation, download software, watch how-to videos and more for your secure connect gateway deployment.

Go to support pages

Secure connectivity technology

Learn how Dell Technologies integrates privacy, data protection and threat prevention into connectivity for enterprise environments.

Read white paper

Technical demo

Get hands-on with secure connect gateway technology. Explore new installations, upgrades from legacy solutions, the gateway management dashboard and policy manager.

Launch interactive demo

OpenManage Enterprise plugin

Manage the intelligent, automated support features from secure connect gateway technology for PowerEdge devices from the lifecycle management console.

Learn about Services plugin

Services & technology blog

Learn more about the IDC MarketScape assessment that Dell Technologies is a leader in worldwide support.

Read blog Download MarketScape Excerpt

Maximize Data Center Uptime with Intelligent Support

In this Spiceworks Community session, our secure connect gateway technology experts deep dive into the security architecture, automated support features, flexible deployment options for small, large and non-traditional environments & more.

Watch on-demand webinar