ProSupport Suite for PCs

Maximize PC uptime with AI-driven technology, self-healing automation and efficient assisted support when you need it.

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Using ProSupport Plus for PCs can simplify PC management and save IT admin time

641 hours

of admin time saved per year on recurring tasks for a 1,000-device fleet

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37 seconds

Time to initiate device driver and firmware updates for an entire fleet

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ProSupport Plus for PCs

Automate and customize support to eliminate downtime across your fleet with a single solution offering the most comprehensive capabilities – without the need to stack services

  • 24x7 priority access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring, including predictive hardware alerts with auto dispatch
 PLUS
  • Self-healing automated remediation scripts
  • Service Account Manager
  • Accidental damage coverage
  • Keep Your Hard Drive Service

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ProSupport for PCs

Save time on your routine PC support tasks

  • 24x7 direct access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring, including predictive hardware alerts with auto dispatch

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ProSupport Flex for PCs

Flexible options to supplement your in-house IT for qualifying customers

  • 24x7 access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring, including predictive hardware alerts with auto dispatch
  • Self-healing automated remediation scripts
  • Service Account Manager
And modular options for
  • Accidental damage coverage
  • Extended Battery Service
  • Keep Your Hard Drive

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Provide maximum support to your teams wherever they work

No matter the level of support you need, ProSupport Suite for PCs has you covered. Keep your employees productive and successful, so you can focus on bigger challenges. Whatever you need, Dell is available right now to help.

Self-heal issues before they occur

With SupportAssist, our AI technology, you can proactively resolve PC issues before they occur. Automated remediation lets you manage tasks, optimize performance and leverage curated scripts to detect and deploy fleetwide fixes.

Improve productivity

Our dashboard pulls telemetry data from devices to give you valuable fleetwide insight into security risks and health, plus recommendations for driver catalogs, so IT and end users can stay productive without PC disruptions.

Benefit from efficient resolution

When assisted support is required, we leverage AI to enable highly-rated reliable break fix support. This includes onsite next business day repair, 24x7 in-region tech support and device protection from drops, spills and surges.

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Hear what our customers have to say

“ProSupport Plus is essential to ensure that everyone can get the most out of their devices.”

Amy Remfrey, Director of Technology Support, Phoenix Union High School District

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Additional Customer Stories

Watch AVK Holding Customer Video
Read AVK Holding Case Study
Read Giltrap Group Case Study

Essential Resources

ProSupport Suite for PCs comparison chart

The level of support needed is different for every company. Get the plan that's right for you and your team. This comparison chart shows you the features side-by-side to help you make the best decision.

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ProSupport Suite for PCs infographic

Get the facts and check out this graphical overview of the ProSupport Suite for PCs.

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SupportAssist – the AI-driven technology behind ProSupport Suite for PCs

SupportAssist is the intelligent technology behind ProSupport Suite for PCs. It powers your proactive and predictive support experience to keep your workday free of disruptions.

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ProSupport Suite for PCs brochure

Dig deep into the details of our support portfolio in this brochure.

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Protection for accidents

We understand accidents happen. If your employees drop their laptops or their kids spill juice on them, we are just a phone call away. We’ll repair or replace devices due to drops, spills and surges.

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