Technologies and Tools

Technology that unlocks the power of our services

SupportAssist

SupportAssist

From a single PC to an entire fleet, unlock our differentiating technology that uses machine learning to predict issues before they happen and proactively resolves them when they do.
Connect your Personal PC Connect your PC fleet
Secure Connect Gateway

Secure Connect Gateway

Connect Dell hardware and software to put our unique integration of smarter AI, automated support and real-time analytics to work for you.
Connect your Infrastructure
Introducing services technology

What we offer

Through AI-powered automation and intelligence, our services help you enhance your IT and end user experiences to maximize innovation end-to-end.

Introducing services technology

Over 44TB of data per day

Evolving with you using machine learning and an AI engine that learns fast.

650+ billion rules executed daily

Pre-emptive speed to predict and prevent issues with your hardware.

3.7 million issues predicted annually

See ahead and stay ahead with actionable telemetry data.
Innovation leaders need automated IT services to transform

Forrester Consulting Innovation leaders need automated IT services to transform

We believe it’s possible to make digital transformation real by innovating with services. Dell Technologies Services commissioned a Forrester Consulting study that validates the significant business impact of partnering with the right IT service providers for deployment and support. The findings show that 74% of ITDMs agree they cannot meet their organization’s demand for IT expertise with internal resources only. What’s holding you back from getting the support you need?
Explore Forrester Study Results

"We generate value-added insights leveraging our artificial intelligence and machine learning models, coupled with all the software we’ve built behind the scenes. Our technology extracts and exposes the value of data in a simple and integrated way, thereby enabling customer outcomes."

ALEX BARRETTO, DELL TECHNOLOGIES SVP, SERVICES STRATEGIC PLANNING & TECHNOLOGY