• A female university student wearing an orange shirt sits at her desk as she writes down information. Her laptop is in front of her.

    CUSTOMER STORIES

    Simplifying IT services, minimizing downtime

    • CustomerPurdue University

      IndustryHigher Education

      LocationUnited States

    • Vision

      Purdue University, ranked in the top 10 public universities in the U.S, wanted to free up their IT team’s time to focus on other tasks but they required a better way to manage IT assets lifecycle.

    • Solution

      To streamline its operations, Purdue University partnered with Dell Technologies for Connected Provisioning, which offers a simplified provisioning process that’s designed to accelerate the time to productivity for end users and responsibly dispose of legacy assets.

    • Impact

      Now, Purdue University has a simplified, end-to-end process to provision devices at scale, reduce delivery times by 66%, and minimize downtime for staff, freeing up the IT team to focus on IT strategy.

    • Dwight Snethen, Executive Director End User Experience, Purdue University

      “Connected Provisioning provides a simplified, end-to-end process. We’re freeing up our staff and letting Dell really manage that lifecycle for us.”

      Two female students and one male student sit closely together on outdoor wooden benches with their laptops resting on their legs. The male and one female write on their laptop screens while the second female watches.

    • Business Results

    • Accelerated the arrival of devices with end users from six weeks to two weeks.

    • Enabled staff to focus on other important tasks including IT strategy.

    • Offered the ability to tailor IT images to specific university departments.

    • Securely and responsibly retired legacy IT equipment.

    • Improved end-user experiences by decreasing downtime.